Contributors
Contributors
Geskep:
Geskep:
Table of Contents
In Conversocial, you'll see 3 types of tags: issue, component, and category. It's good hygiene to make sure that we have at least apply issue and component tags.
Issue tags
Issue tags are tags that describe the type of issue. In AppBot, it's start with "Issue:".
| Issue:Bug | Users reporting an issue/bug. |
| Issue:Compliment | Compliment about the product. |
| Issue:Feedback | Users trying to give feedback instead of looking for help. |
| Issue:Get help | Users trying to get support (how-to questions). |
| Issue:Rant | Hateful comment without specific feedback. |
Component tags
Component tags are tags that describe the area of the product that become problematic. Here are component tags we have for iOS:
| Tag name | Description |
| Accessibility | Category for any inquiries related to accessibility of the product. |
| Account | Category for Firefox Account related issues |
| Ad-block | Category for Firefox Account concern about ad-blocking |
| Add-ons | Category for any inquiries related to add-ons/extensions |
| Autofill | Category for the autofill feature |
| Bookmarks | Category for any inquiries related to bookmark. |
| Crash | Category for any inquiries related to crashing. |
| Customization | Category for any inquiries related to browser customization fuctionality like theme, toolbar customization, etc. |
| DoH | Category for any DNS over HTTPS questions. |
| Download | Category for any inquiries related to the download function/behavior. |
| Functionality | Category for other functionality. |
| Hang/freeze | Category for any inquiries related to hang/freezing. |
| Installation/update | Category for any inquiries related to product installation/update process. |
| Localization | Category for app localization. |
| Password Management | Category for any inquiries related to passwords management. |
| Performance | Category for any inquiries related to performance. Usually about RAM consumption or slowness. |
| Private browsing | Category for any inquiries related to Private Browsing feature. |
| Reader mode | Category for any issues related to reading mode functionality. |
| Search | Category for any inquiries related to search. |
| Security/privacy | Category for any inquiries related to privacy and security feature. |
| Settings | Category for question related to Settings. |
| Shortcut | Category for inquirires related to shortcut. |
| Sync | Category for any inquiries related to Sync feature. |
| Tab | Category for any inquiries related to tab including tab container. |
| UI/UX feedback | Category for any feedback about app's UI/UX. |
| Updated review | Category for reviews that are updated. |
| iPad | Category for reviews related to iPad. |
Category tags
Category tags are tags that describe the specific issue of a conversation. It may have association with a product tag, issue tag, or a component tag.
| Tag name | Description |
| TBD | Users reporting TBD. |
| TBD | Users reporting TBD. |
| TBD | Users reporting TBD. |
| TBD | Users reporting TBD. |
| TBD | Users reporting TBD. |
