Thunderbird Community Forum

duplicate of /questions/1475890 thread

I deleted a duplicate profile. I chose to NOT delete the data. Where is the data now? I know the data is supposed to be kept per http://kb.mozillazine.org/Profile_Manager#Deleting_a_profilebold text

Problem just started today 11-25-2024... Using Thunderbird 128.4.3esr (64-bit)...

Get error message in Thunderbird:

"The STAT command did not succeed. Error getting number and sizes. Mail server outlook.office365.com responded: Server Unavailable. 21"

Do receive the email on an iPad and an iPhone. Not sure if this is a Microsoft365 issue or Mozilla Thunderbird issue? Have other email accounts on Thunderbird and they are coming in fine.

Many moons ago I used Microsoft's Outlook as my email program. When I would open Outlook, it would retrieve all of my emails from my ISP's server, permanently removing the emails from the server while downloading them into Outlook.

When I installed Thunderbird recently, it was to do the same thing. My ISP had sent me several notices that my email account was close to full, so I was looking for an email program that worked the same way Outlook does, and removes my emails from my ISP's email server as it downloads them to my PC.

The first issue I'm having is that Thunderbird does not appear to do this? Or do I simply have my Thunderbird account/settings set up incorrectly?

My next issue is directly tied to the first one. Every time I open Thunderbird it starts re-downloading all of the emails that it has previously already copied into my Thunderbird Inbox, but that are still in my email account on my ISP's email server. This is probably 15 years worth of emails and equates to thousands of emails I'm saving, and every time I open Thunderbird it starts re-downloading them again. I simply want to be able to save them to my local email client (Thunderbird) and store them on my PC's hard drive.

The final issue is also tied to the first two: As soon as it starts downloading the emails again, Thunderbird (and only Thunderbird) lags heavily and almost continuously. It lags so badly that it becomes incredibly difficult to write a new email in Thunderbird, and so I end up closing the program and logging into my ISP's email server and using their client to write my emails, or conducting my email business via my phone, which takes longer and is more challenging due to continuous fat-fingering of the phones tiny little keyboard.

So, am I missing something, or do I have some settings in Thunderbird set up incorrectly? Or does Thunderbird simply not work the same way Outlook does (or at least use to)?

Thanks in advance for any help or advice anyone is willing to give.

~ Doug

Hello, I downloaded Thunderbird in order to clean up storage on gmail account. Mainly, I wanted to delete files but keep the messages, a feature I thought Thunderbird provides. I deleted the files but they still appear on my gmail account and space size hasn't changed. I double checked the settings on both Thunderbird and gmail, as well as read and followed posts here, but it still doesn't work. I'm wondering whether I'm missing something... Any idea?

Thunderbird v128.4.3ser (32-bit) setup with 4 accounts: Shaw.ca (POP), Shaw.ca (IMAP), 2xGmail (OAuth2). The Shaw.ca (POP) account is the main one, and it stopped receiving email. Another (related?) issue is that Local Folders does not appear. The size of that one Inbox is 4.0GB, which I understand is a limit. I don't want to delete any of that email, but I'm fine with moving/archiving some of it. I moved a whack of it to an Archive folder, but the size of the Inbox and Archive folders don't change (4.0GB + 0.0GB). I have tried repairing and compacting. What can I do? I'm a technician/troubleshooter with many years of experience with Thunderbird ... I recommend it to all 6000 of my clients, because (until now) it is bulletproof.

How many impab files should I have in my Thunderbird profile folder? I do have 8 different e-mails managed by Thunderbird (in case that matters). Win 10 Pro PC, Thunderbird Version 128.4.2esr. I have impab.mab (dated 2017), impab.mab.msf (dated 2012), then I have impab-1.sqlite, impab-1.sqlite.shm, impab-1.sqlite.wal -- then I have -2, -3, -4, -5. and -6 of the same three files that have the -1. Should I/can I delete any of these? Should any be kept and renamed? The ones with -1 through -16 are all dated either today (11/25/2024) or 11/19/2024. Just did not know if there were a bunch of duplicate files being created, or if possibly all of these files are needed because of my multiple accounts. All my accounts use the same address book. Also, been using Thunderbird since I started on the internet back in the 1990s - it's in general a fantastic program.

When I startup Thunderbird, it sometakes takes up to one minute.

I read on this forum that it maybe due to the linkes MacOS AdressBook. How can I "unlink" it?

Any other clues?

ANTIVIRUS turned off.

I deleted a duplicate profile. I chose to NOT delete the data. Where is the data now? I know the data is supposed to be kept per http://kb.mozillazine.org/Profile_Manager#Deleting_a_profile

I'm finding threads that include the correct emails for the subject, but also additional emails that do NOT relate to the original subject. How do I pull the other "subjects" from being in the wrong thread and create their own thread. See the highlighted emails in the attached image. Each color represents a separate thread that should stand on its own.

Thanks.

As of this morning, Thunderbird has started refusing to POP incoming messages from either of two Microsoft accounts, although I can send (SNMP) on them both without a problem. I've read the forum Help articles concerning OAuth, etc., but most of those appear to be more than a couple of months old, and I am already set up under Account Settings as described for those instances. The attached notification image is what pops up when Thunderbird attempts to get new mail on Microsoft accounts. The other image, the bottom of the Thunderbird window, sits there an inordinately long time; sometimes I finally get a Windows notification that the connection has timed out, sometimes not. Anyone know what might be going on? At least I have Webmail on both MS accounts, so not terribly critical.

I have two outgoing SMTP servers. I need one server configured for each mail box. (Email account associated with the SMTP server must match the email account of the sender.)

How do I/Is it possible to configure nine (9) SMTP servers?

The spam people say to "limit outbound port 25 to mail servers". I have a profile listed on the webpage called "Outgoing Server SMTP Settings" from long ago .... This is the one (I have a few profiles) that is designed (Default)

Server: shawmail.vc.shawcable.net Port: 25 (default 587) Connection security - none

All my other profiles use: Server: smtp.shaw.ca Port: 587 (default 587) Security: STARTTLS

Q: Might this be the problem? Can I simply delete this profile - even if it is the designed 'Default'.

Thunderbird 115.4.1 (64-bit) on macOS 14.6.1 Server Type : POP Mail Server

In the MAC hard-disk, size of the many of the folders stored in local directory, are much larger that the size on TB.

For reference, On TB, "_cc folder" is 3.8 GB On Mac Finder, "_cc folder" is 13.63 GB

I have right-click the folder and press "compact". The folder on TB reduces in size. But, the folder on the Mac harddrive does not reduce in size.

Now, I am unable to update my Mac OS, because these emails files have occupied most space.

Request your advice.

Thanks

Dear Madam / Sir: I had Windows 11, all files and applications including Thunderbird reinstalled in my computer, but I am now unable to access existing email server with Thunderbird.

In ' Set up your existing email address' there is a password needed that I don't remember and there isn't an option to reset it. So I am stuck. I called Geek Squad who did the installation; they referred me to AT&T (my internet provider); they said they cannot help with Thunderbird.

Please let me know what I can do to access existing email server in Thunderbird (attached is photo of setting which appear correct), thank you in advance, Stefan

Menzi Architecture Stefan Menzi, AIA [edited out private address, phone#'s and email from public community support forum]

I'm trying to connect to my MS Exchange 2019 onsite server to get access to email/calendar.

I can receive emails but cannot send, probably because there's no password field for the smtp server. My Incoming mail is different from the Outgoing mail server hence I need to enter the password. But the only field there is for the username which is never going to work. My Exchange server is set to use SSL/TLS.

This I tried with the Owl addon. But same issue when configured for imap. I need to use my internet provider's smtp server. Everything I need for that is there, except the password field.

I've been using Thunderbird on my PC (Win 10) for many years, and the email does not download today. I tried reconfiguring the server settings but it says: The stat command did not succeed. Servier unavailable 21

Could anyone please help Thank you Mario

I purchased a new PC and had someone transfer the files from the old PC to the new one. Thunderbird came over with the exception of the sub folders that contain all of my saved emails by catagory. How can I get everything transferred to my new PC?