Hi Did you say you are behind a proxy ? What security Software are you running please and what extensions are you running as you supplied no information when making this question that can help us determine your issue.??

Pkshadow said

Hi Did you say you are behind a proxy ? What security Software are you running please and what extensions are you running as you supplied no information when making this question that can help us determine your issue.??

HY Pkshadow and thank you to your support ! i use a vpn and as security i have just the windows 10 x64 default / build in firewall and windows defender only. i not use thirdh party software as firewall and antivirus ect. AS extensions I have the follows:

Adblock Plus Flash-Html5 for youtube S3 Trasnlator youtube flash video player wot Enhancer for youtube

THANX AGAIN !!

Can you try Syncing please with out your VPN if that is possible to see if that is causing the issue.

WOT maybe a issue also. Try pausing it also.

Let us know how it goes with out those please.

HY Pkshadow

I removed wot and after hours nothing is changed no new sync happened.

btw is not possible to turn out the vpn.
im sure already that without vpn it work.... 

but why not work sync with vpn too ? it seem no normal ! btw i have log out and re login again and again on my firefox account but not worked.

just a note:

the my lastest added bookmarks are expired again, maybe they are under my current account but i cannot see them in the bookmarks list. i just save for now my new links / bookmarks ect to chrome as backup just to be sure they are synced on a server.

Thank you so much to your help...

HI please test doing it this way please : SAFE MODE

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

In Firefox Safe mode these changes are effective:

• all extensions are disabled (about:addons)
• default theme is used (no persona)
• userChrome.css and userContent.css are ignored (chrome folder)
• default toolbar layout is used (file: localstore-safe.rdf)
• Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
• hardware acceleration is disabled (Options > Advanced > General)
• plugins are not affected
• preferences are not affected

TEST''''is issue still there ?

If it is not there then work on finding out which Extension is the problem and disable it.

If above does not work : please, can you open (Copy/Paste) about:sync-log into the location bar and Enter to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. https://pastebin.mozilla.org/ NOTE : At Bottom please change to save for a Month.

Pkshadow said

HI please test doing it this way please : SAFE MODE

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

In Firefox Safe mode these changes are effective:

• all extensions are disabled (about:addons)
• default theme is used (no persona)
• userChrome.css and userContent.css are ignored (chrome folder)
• default toolbar layout is used (file: localstore-safe.rdf)
• Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
• hardware acceleration is disabled (Options > Advanced > General)
• plugins are not affected
• preferences are not affected

TEST''''is issue still there ? If it is not there then work on finding out which Extension is the problem and disable it. If above does not work : please, can you open (Copy/Paste) about:sync-log into the location bar and Enter to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. https://pastebin.mozilla.org/ NOTE : At Bottom please change to save for a Month.

HY,

I cannot realy upload nothing in your system...

seem at https://pastebin.mozilla.org/ a space problems... there is no way to upload or just copy and past a simple log in your servers or at pastebin. logs are too longs

just i was not able to send you a simple private msg too here in this website.

THANK YOU

HY,

DO YOU have get or not my logs ?

any solution here ?

//pastebin/mozilla.org is capable of uploading the total contents of one Sync error log, but after submitting a "paste" you need to copy the resulting URL and paste it here so that we can view your "paste".

https://pastebin.mozilla.org/ just brings up an empty page ready for acceptance of the text file.

the-edmeister said

//pastebin/mozilla.org is capable of uploading the total contents of one Sync error log, but after submitting a "paste" you need to copy the resulting URL and paste it here so that we can view your "paste". https://pastebin.mozilla.org/ just brings up an empty page ready for acceptance of the text file.

hy the-edmeister

Thank you very much to your support / response...

i copy and past the my big log in the pastebin firefox space but i get follow message:

Query failure: Data too long for column 'code' at row 1

wat is mean this msg ?

BTW i paste too a more small log :

https://pastebin.mozilla.org/?dl=9090222

THANX AGAIN !!

First off, that is a lot more than the text of one sync error-log/

Everything including this is "extra" to the actual sync-log data.

***************************************************************
error-sync-1531393433746.txt
***************************************************************

That "extra" information is probably what pastebin had a problem with accepting. If the hyperlinked error-sync-1531393433746.txt line would have been clicked in the about:sync-log tab, the text information would be opened right inside in Firefox, and that is what should be copied and then pasted to pastebin. It looks to be that you may have open that error file in WordPad and copied that, based upon how the https://pastebin.mozilla.org/?dl=9090222 was presented to me and with that extra info added, with may have turned it into a "Rich-Text" file.

This is how your error log should appear at pastebin, or as close I I could make it from the text file I saw from your hyperlink. https://pastebin.mozilla.org/9090223 That error log is time stamped as GMT: Thursday, July 12, 2018 11:03:49.173 AM

As far as all the errors detected, I have no idea what caused all those errors. We're going to need a Mozilla developer who works with Sync to understand what's going on, and that probably won't be until Monday USA time zones, or late Sunday for the one I "know" of who is 12 hours ahead of where I live in the Central Time zone.

I am going to add the escalate tag to this thread to help as far as I can right now.

HY the-edmeister and thank you in advance to your help / support!

very appreciated...

...From date GMT: Thursday, July 12, 2018

...just im not anymore able to use sync in broswer and this happen also , if i restore a windows immage and after that re login in my firefox account.

i have a second log but cannot save it at mozila pastebin zone beccause it is too big and i learn:

Query failure: Data too long for column 'code' at row 1 insert into pastebin (poster, domain, posted, format, code, parent_pid, expires,expiry_flag) values

just i will wait to a sync developer...

have a nice day !!

The log at https://pastebin.mozilla.org/?dl=9090222 is showing a network error between you and the sync servers. I'll need to see the other log before I could offer any ideas, but in the mean time, what country are you trying to access sync from?

Note that this can be caused by using a Proxy/VPN

• https://support.mozilla.org/en-US/questions/1225959#answer-1133683

Quote: i use a vpn and as security i have just the windows 10 x64 default / build in firewall and windows defender only.

markhammond said

The log at https://pastebin.mozilla.org/?dl=9090222 is showing a network error between you and the sync servers. I'll need to see the other log before I could offer any ideas, but in the mean time, what country are you trying to access sync from?

HY markhammond !!

Cannot copy and paste at pastebin.mozilla.org the second more important entire log beccause it is too long / big.

im connectiong by holland.

Thank you to your support !!

cor-el said

Note that this can be caused by using a Proxy/VPN

• https://support.mozilla.org/en-US/questions/1225959#answer-1133683

Quote: i use a vpn and as security i have just the windows 10 x64 default / build in firewall and windows defender only.

hello cor-el ,

yes im behind a vpn. server may block some vpns i figure... Thank you to your response.

I provided an edited copy of the OP's first sync-log that was incorrectly submitted to Pastebin, after editing out the extraneous text that was added. For some reason my Win7 wanted to open that file in WordPad, which I have set to open RichText files, not plain text files. https://pastebin.mozilla.org/9090223

cor-el, I looks like that browser was able to contact the Sync server and to login to the server. Things went south a bit after that, form what I could read and understand.

mark, thanks for responding so quickly to either my PM or my adding the "escalate" tag to this thread. Service over and above my expectations. LOL

HELLO,

Any news about my not sync issue ?

THANK YOU !!

Have you tried without the VPN? Otherwise, without being able to see any logs I'm unable to offer any further advice.

markhammond said

Have you tried without the VPN? Otherwise, without being able to see any logs I'm unable to offer any further advice.

HY,

without the VPN may work...

but why with a simple vpn it not sync and not work ?

seem mozilla servers are blocking some vpns deliberaly... not sure but may happen this.

Remain the fact i just cannot use firefox anymore beccause unable to save / sync

a simple link / bookmark passwords ect...

chrome is perfect , it sincronyze everything vpn or not !!!

THANK YOU

Mozilla services do not block any VPNs intentionally, but if we knew that was the problem we could investigate. As things stand now, there's zero information we can use to try and help solve your problem.