Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes after a few seconds of use

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

Vivek Ayer
Vivek Ayer
more options

I have been having this problem for a while. I've got the latest version as of this writing 71.0 (64 bit) running on a Windows 10 Dell laptop. Firefox opens and works for a while but closes without any error dialog or message within a minute of use

I have been having this problem for a while. I've got the latest version as of this writing 71.0 (64 bit) running on a Windows 10 Dell laptop. Firefox opens and works for a while but closes without any error dialog or message within a minute of use

الحل المُختار

Creating a new Firefox profile and starting with that appears to have solved the problem. FF is not crashing anymore. Thanks

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

At least two issues have been identified for Firefox 71 on Windows:

(1) Old files from Comodo security software Firefox may crash instantly with older versions of this file present: C:\Windows\system32\iseGuard64.dll

(2) Old Logitech camera driver software I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407

Vivek Ayer
Vivek Ayer صاحب السؤال
more options

الحل المُختار

Creating a new Firefox profile and starting with that appears to have solved the problem. FF is not crashing anymore. Thanks

FredMcD
FredMcD
more options

That was very good work. Well Done.