Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird not working

  • 1 cavab
  • 1 has this problem
  • 3 views
  • Last reply by swagnyc

stefan133
stefan133
more options

Hi, since this morning (220322) I cannot access Thunderbird any longer. Instead I get asked to 'Set Up Your Existing Email Address'. When I tried to do this I get the following message: 'Unable to log in at server. Probably wrong configuration, username or password. I am not sure if I am using the right password. Is there any way to check. I am really worried all my old emails are lost. Is there any way to recover those?

Hi, since this morning (220322) I cannot access Thunderbird any longer. Instead I get asked to 'Set Up Your Existing Email Address'. When I tried to do this I get the following message: 'Unable to log in at server. Probably wrong configuration, username or password. I am not sure if I am using the right password. Is there any way to check. I am really worried all my old emails are lost. Is there any way to recover those?

All Replies (1)

swagnyc
swagnyc
more options

avast or AVG probably quarantined your perfs.js file.

check to see if it is in quarantine, if it is go into c://users/(user name)/app data/roaming/thunderbird/profiles/(yourprofile)/ and locate the perfs.js file, rename it to perf.js.old then restore the file your AV software first quarantined (in my case the perfs.js file was quarantined multiple times, so I restored the first one that got flagged)