Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Shouldn't have allowed update. Kaspersky disabled. How do I fix this or go back to the old version?

  • 1 отговор
  • 4 имат този проблем
  • 8 изгледи
  • Последен отговор от philipp

MaryAnn14
MaryAnn14
more options

Allowed Firefox to update this morning and it disabled my Kaspersky add-on. Contacting Kaspersky for a fix seems like a lot of trouble to get something working that worked before the update. If I could find a way, I'd simply go back to the version I had before the update. If this can't be fixed on your end I'll have to use another browser. Kind of a shame, I've used firefox for some time now and been pleased - up until now! Bill

Allowed Firefox to update this morning and it disabled my Kaspersky add-on. Contacting Kaspersky for a fix seems like a lot of trouble to get something working that worked before the update. If I could find a way, I'd simply go back to the version I had before the update. If this can't be fixed on your end I'll have to use another browser. Kind of a shame, I've used firefox for some time now and been pleased - up until now! Bill

Всички отговори (1)

philipp
philipp
  • Moderator
more options

hi, this can't be fixed on our end and downgrading would leave you open to many fixed vulnerabilities, which is far worse than a disabled addon which isn't even part of the core protection engine of your av-provider: https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/

please get in contact with kaspersky in order to inquire how they'll make compatible versions for their extensions available - you are actually paying them for this service! the update cycle of firefox is known many months in advance, so this can't come as a surprise to any big developer like kaspersky...