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Can't get my optimum e-mail screen to come up

  • 3 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от FredMcD

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I get Firefox but cannot open my email screen

I get Firefox but cannot open my email screen

Всички отговори (3)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Thanks so much - however a call to Optimum (Cablevision) put me in touch with a tech who solved the problem . It took him some time, but finally did it. Thanks again. Seems that Firefox was blocking attempts to access Optimum e-mail in it's Classic mode, but changing to the new mode helped.

Using Microsoft ( G ) also allowed me access.

Not sure your method would have done it, probably would have.

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That's good to hear. Please flag your last post as Solved Problem so others will know.

docpearl said

. . . . Firefox was blocking attempts to access Optimum e-mail in it's Classic mode, but changing to the new mode helped.

Can you explain this better for others with this problem?