Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I mark a sender as 'safe', when Firefox repeatedly thinks it's a scam/spam/phishing?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Esther1975

more options

Some emails are marked as spam by Thunderbird, whereas they are sent by friends that are in my addressbook or that I've sent email to several times. How can I mark them as 'safe'?

Some emails are marked as spam by Thunderbird, whereas they are sent by friends that are in my addressbook or that I've sent email to several times. How can I mark them as 'safe'?

All Replies (4)

more options

Which is it? Spam, scam or phishing? Thunderbird scam detection has one adjustment. On or off. Thunderbird does not mark messages Spam. Check with your provider or any spam detection software you are running.

Firefox is an Internet browser and has nothing to do with the email client Thunderbird.

more options

Thank you for your answer! It's mostly scam, sometimes phishing. But it clearly says 'Thunderbird thinks this is' or 'Thunderbird has marked this', so that's why I presumed this is in fact generated by Thunderbird. I've seen the adjustment you mention, but I don't want to turn off scam detection entirely, so I guess I'll just have to deal with this...

more options

Here is the info on Scam detection. Maybe the sender can fix whatever they have added, most likely to their signature, that triggers it. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

more options

Thanks again