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I need help with reseting my master password...

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

LlamaBoiq
LlamaBoiq
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Ok so i made a master password for my account a while ago. And long story short i forgot it. So i went to the page where you can reset the master password and i did exactly what it told me but it keeps taking me back to the page giving me the link and instructions whenever i go to the link and press enter. Please help.

Ok so i made a master password for my account a while ago. And long story short i forgot it. So i went to the page where you can reset the master password and i did exactly what it told me but it keeps taking me back to the page giving me the link and instructions whenever i go to the link and press enter. Please help.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Nor sure what chrome URI you would need for Firefox 73.

If the chrome URL (chrome://pippki/content/resetpassword.xul or chrome://pippki/content/resetpassword.xhtml) isn't working then delete logins.json and key4.db and possibly key3.db in the Firefox profile folder.
You lose all passwords stored in the Password Manager if you reset the Master Password by using the chrome URL or delete the logins.json and key4.db files.

You can keep a backup of logins.json and key4.db You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.