Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time FF is updated I lose all my stored passwords.

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by JLMartin3

more options

This has been happening for awhile, possibly since version 6. I am not using a master password with password manager. I am not using FF Sync. HP Pavilion a1747c with Windows Vista.

This has been happening for awhile, possibly since version 6. I am not using a master password with password manager. I am not using FF Sync. HP Pavilion a1747c with Windows Vista.

Chosen solution

Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox?
There is a difference between remembering the name and password in the Password Manager and a "remember me" check box on a web page.
The latter usually involves the creation of a special "remember me" cookie that is stored on your computer and that is send to the server.
If that "remember me" cookie is removed or gets corrupted or is not send to the server then the server won't remember you and you need to sign in once again.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox?
There is a difference between remembering the name and password in the Password Manager and a "remember me" check box on a web page.
The latter usually involves the creation of a special "remember me" cookie that is stored on your computer and that is send to the server.
If that "remember me" cookie is removed or gets corrupted or is not send to the server then the server won't remember you and you need to sign in once again.

more options

I meant names & passwords in Password Manager. I followed the second link you (cor-el) posted, and links therein to an article about losing passwords, and found what I think is happening: I had checked under Privacy settings, Clear History when exiting FF, and under Settings, Saved Passwords. Since I rarely exit FF except for restarts on updates, I was attributing the loss of passwords to the update, rather than the restart. I tend to think of the browsing history independent of the stored passwords, so I didn't suspect that Privacy checkbox - and I don't think I had ever looked under the Settings. Thanks for the post!