Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since updating to 25.0.1, spam windows keep opening up

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by philipp

SDMcRoy
SDMcRoy
more options

Typically, the 2nd window opens if I click on an open page; the 2nd window contains spam (unsolicited ads). I do not know how to stop this. Today, PC Cleaner(?) opened a new tab; other unknown and unrequested tabs "volunteer" themselves. This is an ongoing problem since the last update. Help!!! I have used FireFox for years without any problems, and recommend it to everyone with a computer. Please advise me on how to stop all this unwanted garbage!!!

Typically, the 2nd window opens if I click on an open page; the 2nd window contains spam (unsolicited ads). I do not know how to stop this. Today, PC Cleaner(?) opened a new tab; other unknown and unrequested tabs "volunteer" themselves. This is an ongoing problem since the last update. Help!!! I have used FireFox for years without any problems, and recommend it to everyone with a computer. Please advise me on how to stop all this unwanted garbage!!!

All Replies (1)

philipp
philipp
  • Moderator
more options

hello SDMcRoy, this sounds like some sort of adware/malware is active on your system. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware