Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Download helper homepage starts in a tab with my other homepage tabs everytime I start firefox!

  • 2 উত্তরসমূহ
  • 2 এই সমস্যাটি আছে
  • 2 দেখুন
  • শেষ জবাব দ্বারা goodtyneguy

goodtyneguy
goodtyneguy
more options

Resetting my homepage on the general tab of options does not fix the problem. The url for the offending web page does not appear in the "use current pages" on the general tab after clicking on options. 

I have looked in the user.js and pref.js files in my profile (using notepad) but cannot see anything which looks obvious to delete, from someone that is not very tech savvy that is.

I've tried removing and re-installing downloadhelper but this does n't fix it either. The probelm goes away when I uninstall downloadhelper but I don't want to have to keep uninstalling and re-installing every time I want to download a video.

Can anyone help, thanks?

Resetting my homepage on the general tab of options does not fix the problem. The url for the offending web page does not appear in the "use current pages" on the general tab after clicking on options. I have looked in the user.js and pref.js files in my profile (using notepad) but cannot see anything which looks obvious to delete, from someone that is not very tech savvy that is. I've tried removing and re-installing downloadhelper but this does n't fix it either. The probelm goes away when I uninstall downloadhelper but I don't want to have to keep uninstalling and re-installing every time I want to download a video. Can anyone help, thanks?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There may still be a problems with the first pref for that extension, so to move or rename the file prefs.js to see if that helps.

It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache, extensions.rdf) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.

See "Corrupt extension files":

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.

cor-el দ্বারা পরিমিত

goodtyneguy
goodtyneguy প্রশ্নের মালিক
more options

Thanks for your help cor el, sorry for not replying earlier just I have n't had time to to do much with it of late.

I tried renaming the pref.js file but that did n't work, will work through the other suggestions when I've got a free moment and will let you know how I get on.

Speak later.

EDIT

You're a star cor-el, problem solved!

I found a user.js file in my profile folder and once I deleted it and restarted firefox the offending tab/webpage did not re-appear. Apparently the user.js file is created either by the user or sometimes by third party software. As I have never before created a user.js file it appears that the extension "downloadhelper" does, perhaps it should be listed on the mozillazine article?

Thanks again

goodtyneguy দ্বারা পরিমিত