We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

d295c766-b727-48d6-bae3-32807c67158d 6/24/2014 12:09 PM a3a8372f-ebe9-48cd-ab48-2b04421f6e99 6/24/2014 12:04 PM a33bcf1d-75c5-4bda-a6d4-9a303de244b3 6/24/2014 12:04 PM 7ed0ffa8-bd6d-4981-94f1-79d3c270815c 6/24/2014 11:48 AM 50afa1c0-d0bf-440b-857e-01929956b4a5 6/24/2014 11:45 AM

Report ID Submitted bp-5d16b98b-83f2-4495-984c-903732140623 19 hours ago bp-918c28ae-0d7f-4fe7-9c71-16d642140623 20 hours ago bp-ebe6cbb5-db43-4849-8d6c-f3fd52140623 23 hours ago bp-12f4560e-9956-4500-8e00-7507b2140623 2 days ago bp-19ac852d-3727-45b1-873e-80f152140623 2 days ago

hardware acceleration is off

I'd say go to about:support, And click the reset firefox button. And if you're singed in to sync, you can get all your add ons back :)

Reset Firefox several days ago...has not helped

newer crash reports bp-de3ad416-820b-40aa-a954-255712140625 6/25/2014 11:53 AM bp-975dab33-0136-4cd0-876f-179eb2140625 6/25/2014 10:06 AM bp-0c43a2c3-4952-4f0d-9735-bdbce2140625 6/24/2014 10:50 PM 600aba12-5fe4-4c4a-ad52-c499d5280f9d 6/24/2014 10:50 PM 6227c92b-5f79-4ab4-9ff6-ed4f8aac946b 6/24/2014 4:05 PM

A Bing search said to update your graphics software.

Have you tried uninstalling and then reinstalling firefox?

Fred HAve updated the graphics software - that has not made any difference

I have uninstalled and re installed Firefox. I deleted all bookmarks, presonal data and setup when uninstalled and did not import from anywhere else on re-install... still crashes

Note also crashes in safe mode as well

at this point i would just install pale moon. its fan open source firefox.

since this appears to be something that a bunch of people have a problem with with 29 and 30... worth figuring our what the issue actually is

I am sure many will agree with you. If you have any new crash reports . . . . .

My Version 30 is also crashing several times a day, every day.