Thunderbird crashes when I want to save email attachments
Thunderbird 128.0.1esr (32-bit) on Windows 10 (German version) When I open an email with attachments and I select "save all", Thunderbird crashes. An apology dialogue box opens and I can either close or restart Thunderbird. This started happening several weeks ago. Would be grateful for any help.
All Replies (5)
Please post your crash IDs, listed in Help > Troubleshooting Information
Sorry for the late response. It would be great if you could still help me, pleaseö
Crash ID: f77a24cd-fcad-48bd-b4c9-e34cf0240827
ub3 said
Sorry for the late response. It would be great if you could still help me, pleaseö Crash ID: f77a24cd-fcad-48bd-b4c9-e34cf0240827
[@ wcscpy_s ] crash signature tends to be caused by Trend Micro.
Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?
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