Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox goes straight to crash report. No Firefox folder in Applications Support.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by philipp

more options

On my partners computer Firefox goes straight to Crash Report and is stuck in an endless loop. I have tried a clean reinstall and the same thing happens. Profile Manager does not seem to exist anywhere on her system. I cannot find any folders or files with the word profile.

In the Old Firefox Data folder I found this.

On my partners computer Firefox goes straight to Crash Report and is stuck in an endless loop. I have tried a clean reinstall and the same thing happens. Profile Manager does not seem to exist anywhere on her system. I cannot find any folders or files with the word profile. In the Old Firefox Data folder I found this.

All Replies (1)

more options

hi, in case your partner's computer is a mac, please see if Crashes on startup after the update to Firefox 46 on OS X can help.