In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Hi,

Thank for the fast reply. Is this okay?

bp-01d0c5c0-a151-4d9b-bd96-3fca20170522 5/22/17 9:05 PM bp-e227cbd3-f256-4234-803f-c2f930170522 5/22/17 9:05 PM bp-d7c23781-feaf-4cb8-bd04-5a0540170522 5/22/17 9:05 PM bp-72fc5223-1572-4f44-b006-2077e0170522 5/22/17 9:05 PM bp-b387bafe-5332-4e1a-a911-319690170522 5/22/17 9:04 PM bp-fc65f790-16d1-49ec-908d-9235c0170522 5/22/17 9:04 PM bp-c25e1f17-edbe-4360-985c-968ba0170522 5/22/17 9:04 PM bp-7304601b-3563-49ed-acdf-b2b1c0170522 5/22/17 9:04 PM bp-dd32c232-443d-4fd5-936c-eb62a0170522 5/22/17 9:04 PM bp-4d2e44aa-971a-4f71-b310-3c1310170522 5/22/17 9:04 PM bp-a9d03f33-7f64-445b-8240-48f4a0170522 5/22/17 9:01 PM

Well done.

Product Firefox Release Channel beta Version 54.0b9 Build ID 20170518105722 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Remember that beta versions of any program may have bugs. (Where is that can of insecticide?)  ;-)

bp-01d0c5c0-a151-4d9b-bd96-3fca20170522 Signature: js::BaseShape::traceChildrenSkipShapeTable

This is for Sumo's Related Bugs 1287358 NEW --- Crash in js::BaseShape::traceChildrenSkipShapeTable

atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

bp-e227cbd3-f256-4234-803f-c2f930170522 Signature: _moz_pixman_region32_fini

atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

bp-d7c23781-feaf-4cb8-bd04-5a0540170522 Signature: mozilla::ContainerState::ProcessDisplayItems

This is for Sumo's Related Bugs 1141089 NEW --- crash in mozilla::ContainerState::InvalidateForLayerChange(nsDisplayItem*, mozilla::layers::PaintedLayer*)

atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Check the link I posted above. Does this help?

Hi,

Again thanks for the responses. But unfortunately my gpu driver is not a beta, to be specific my gpu is 5870 and installed amd-catalyst-15.7.1-with-dotnet45-win7-64bit which was the last stable driver compatible.

Hi,

So I installed new drivers and also installed Firefox 64bit. And it seems that crashes are not that frequent. Also learned to read the error and found there are errors at Thread 16: Crash ID: ID: 50c69150-8b17-4d20-8fe5-d7e9a0170523 Ø 3 atidxx64.dll atidxx64.dll@0x5a9892 Ø 4 atidxx64.dll atidxx64.dll@0x5a97dd Ø 5 atidxx64.dll atidxx64.dll@0x5a864e Ø 6 atidxx64.dll atidxx64.dll@0x66d10a Ø 7 atidxx64.dll atidxx64.dll@0x66d2b1

Thanks.

Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-50c69150-8b17-4d20-8fe5-d7e9a0170523 Signature: AddSelector

This is for Sumo's Related Bugs 699040 NEW --- crash in AddSelector

This is a new bug, they are still working on it. Seems to strike all current Firefox versions.

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

Hi,

The driver on the link given doesn't support my video card (5870).

Any particular reason that you are using Firefox 54 Beta?

If you aren't involved in Beta testing and reporting the problems you come across, it's like you're "driving slow in the fast lane and tying up traffic".

Hi,

I am not using Beta anymore. Anyways, here is the latest error:

ID: 53e68d38-647d-42df-adba-79f471170524

Thakns,

Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-53e68d38-647d-42df-adba-79f471170524 Signature: nsIFrame::Combines3DTransformWithAncestors

atidxx64.dll = Advanced Micro Devices

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Type about:profiles<enter> in the address bar.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hi,

Tried your suggestion but still no luck. But ATI error didn't seem to appear. Here is the latest errors:

bp-a23bbb6e-fcea-4a7d-b9ed-de8dd0170525 5/25/17 5:38 PM bp-0b220284-664f-4b79-98d5-eebf70170525 5/25/17 5:38 PM bp-5b35295b-5f10-4075-9e01-ce19a0170525 5/25/17 5:38 PM

Hi,

So it crashed again consecutively.

ID: 646b5ab7-b615-417b-8577-188401170525
ID: 3d85078c-1221-4501-9633-fd9670170525
ID: ea289b1a-6d58-4602-aacf-d693e0170525

Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-a23bbb6e-fcea-4a7d-b9ed-de8dd0170525 Signature: ReleaseData

This is for Sumo's Related Bugs 1328861 You are not authorized to access bug 1328861

1145613 NEW --- Crash in [@ ReleaseData ] & [@ ReleaseData(void*, unsigned int)] ++++++++++++++++++++++++++++++++++++++++++++++++ bp-0b220284-664f-4b79-98d5-eebf70170525 Signature: js::DispatchTyped<T>

This is for Sumo's Related Bugs 1348531 RESOLVED DUPLICATE Crash in js::DispatchTyped<T>

1266870 RESOLVED DUPLICATE crash in js::AtomizeString and other signatures, starting 2016-04-21

1260754 RESOLVED DUPLICATE crash in js::DispatchTyped<T>

719114 NEW --- Crash in [@ js::GCMarker::processMarkStackTop ] ++++++++++++++++++++++++++++++++++++++++++++ bp-5b35295b-5f10-4075-9e01-ce19a0170525 Signature: js::NukeCrossCompartmentWrappers

This is for Sumo's Related Bugs 1014554 NEW --- Random crashes with [@ js::NukeCrossCompartmentWrappers(JSContext*, js::CompartmentFilter const&, js::CompartmentFilter const&, js::NukeReferencesToWindow)] ++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++++++++++++++++ bp-646b5ab7-b615-417b-8577-188401170525 Signature: js::DispatchTyped<T>

Same as above +++++++++++++++++++++++++++++++++++++++++++++++ bp-3d85078c-1221-4501-9633-fd9670170525 Signature: js::ConstraintTypeSet::sweep

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 1287306 NEW --- SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird

1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)

I called for more help.

hi, from your crash pattern i would speculate that defective hardware could play a role here. can you please check the integrity of your RAM with a tool like memtest.org?

Hi,

Tested the RAM, 1st try there was an error on Test 7. After 4 passes, I tried to test again, there were no errors. Test again and made it 10 passes but the system froze.

hm, each error there is one too much - you should look into replacing the faulty modules then...

Hello,

Sorry I've been busy, although I changed my memory modules and unfortunately still crashing.

See below crash logs: bp-8af7a24d-d461-4560-bbe2-70c531170711 7/11/17 5:53 PM bp-c8f79cac-5012-4660-a754-f13661170711 7/11/17 5:44 PM bp-8aad8cfb-a5ca-4292-ad0c-6a16c1170711 7/11/17 5:27 PM bp-2375e489-ae80-45d1-91e5-fe0df1170711 7/11/17 5:18 PM bp-951000b3-d9b0-48fb-af06-cc7321170711 7/11/17 4:59 PM bp-4105f100-f7e5-4605-93a3-84e301170711 7/11/17 4:37 PM bp-7621d367-aa85-4abf-8a95-7c17a1170711 7/11/17 8:56 AM bp-7d332e1b-e527-43ff-bfb3-b336f1170711 7/11/17 8:56 AM bp-9b337a38-afd5-4356-87ff-f021e1170711 7/11/17 8:55 AM bp-5b5f6f44-9e0b-4943-a8f9-c83021170711 7/11/17 8:54 AM

Already changed my ram modules, could it be my gpu is the problem?

bp-8af7a24d-d461-4560-bbe2-70c531170711 Signature: CanonicalizeParticipant

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 943650 RESOLVED INCOMPLETE Firefox crashes erratically when running my SDK addon (Turtl)

845634 RESOLVED WORKSFORME Intermittent Android crashtest Shutdown | application crashed [@ CanonicalizeParticipant] +++++++++++++++++++++++++++++++++++++++++++++ bp-c8f79cac-5012-4660-a754-f13661170711 bp-8aad8cfb-a5ca-4292-ad0c-6a16c1170711 bp-2375e489-ae80-45d1-91e5-fe0df1170711

Signature: js::CurrentThreadCanAccessRuntime

atidxx64.dll = Advanced Micro Devices

This is for Sumo's Related Bugs 943650 RESOLVED INCOMPLETE Firefox crashes erratically when running my SDK addon (Turtl)

845634 RESOLVED WORKSFORME Intermittent Android crashtest Shutdown | application crashed [@ CanonicalizeParticipant]

Did these crashes start when you started using Firefox 54?