Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Security certificate crashes TB, maybe "server masking" related

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by Andrew3142

Andrew3142
Andrew3142
more options

For the past week, TB can't communicate with my website. It gives a security certificate error which I can't get rid of. My web hosts say that TB is expecting the certificate to refer to the name of my own server, but the certificate refers correctly to the "unmasked" server ie their server, and that I need to "simply" change the server names in TB to refer to their underlying server instead of my onw.

However I'm puzzled, because this is new. On June 13 the webhosts renewed the certificates, on June 14 Thunderbird 52.2 arrived (I think). So either TB is changed from last week, or the certificates are different from before.

I can't upload images of the error for some strange upload bug, but the ID on the certificate is:

  • .34sp.com which is their own server

and TB is asking for a certificate for my server ie "Location mail.livenowlovenowhealnow.co.uk:143"

I can't succeed in "confirm security exception". I'd like to think I can just tweak some setting and it will work again, but why? Has something changed in TB52.2?

Many thanks

Andrew

For the past week, TB can't communicate with my website. It gives a security certificate error which I can't get rid of. My web hosts say that TB is expecting the certificate to refer to the name of my own server, but the certificate refers correctly to the "unmasked" server ie their server, and that I need to "simply" change the server names in TB to refer to their underlying server instead of my onw. However I'm puzzled, because this is new. On June 13 the webhosts renewed the certificates, on June 14 Thunderbird 52.2 arrived (I think). So either TB is changed from last week, or the certificates are different from before. I can't upload images of the error for some strange upload bug, but the ID on the certificate is: *.34sp.com which is their own server and TB is asking for a certificate for my server ie "Location mail.livenowlovenowhealnow.co.uk:143" I can't succeed in "confirm security exception". I'd like to think I can just tweak some setting and it will work again, but why? Has something changed in TB52.2? Many thanks Andrew

Chosen solution

I fixed the problem by reverting from Thunderbird 52.0 to Thunderbird 52.0. I don't know if 52.2 is somehow broken or if there was a failure of some kind during the automatic update - I guess I'll wait a couple of months, update to the next stable version, and see if the next version works.

Anyhow, if you have this problem, I'd try re-installing TB or reverting to an earlier version. Worked for me.

Read this answer in context 👍 1

All Replies (1)

Andrew3142
Andrew3142 Question owner
more options

Chosen Solution

I fixed the problem by reverting from Thunderbird 52.0 to Thunderbird 52.0. I don't know if 52.2 is somehow broken or if there was a failure of some kind during the automatic update - I guess I'll wait a couple of months, update to the next stable version, and see if the next version works.

Anyhow, if you have this problem, I'd try re-installing TB or reverting to an earlier version. Worked for me.