Firefox crashes
firefox crashes everytime I attempt to open the program. Tried to open in safe mode by holding down the option key, nothing changed, still crashed. I updated to the newest version, the dame thing happened.
firefox crashes everytime I attempt to open the program. Tried to open in safe mode by holding down the option key, nothing changed, still crashed. I updated to the newest version, the dame thing happened.
All Replies (1)
No doubt you have read firefox crashes. Your crash report did not contain any useful information other than confirming Firefox crashed within seconds.
You will need to
- preserve your information see backing up your information
- use an alternative browser or alternative machine to download the correct version of Firefox from http://www.mozilla.org/en-US/firefox/all.html (From what you say you may already have obtained the installer file)
- install firefox, but follow the instructions for a clean install please, involving trashing the Firefox Application
[basic troubleshooting#w_8-make-a-new-profile]_8-make-a-new-profile
(If you use an alternative machine ensure you read the Mac version of the article https://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#os=mac&brows... and that you download the correct installer )
Not of much use but
- your report for CrashID bac4fe36-436c-4fca-9aef-6e6502120414
- Crash Signature: (null signature)
- Version 3.6.13 [ Remark - I guess that could be corrupt - or were you using an old using 3.6 ]