Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

I'm being prompted to download a new version of Firefox but I can't seem to do it when I follow promts.

  • 1 odpověď
  • 2 mají tento problém
  • 20 zobrazení
  • Poslední odpověď od Tim

more options

Yesterday my Firefox icon disappeared from my menu bar. I went into my applications and opened it. Every time I use it to reach gmail, I get a message that I'm using an out of date version and to download a new one. I download it. An installation disk appears. A "move to applications" message appears. I move the icon to applications. I can get my e-mail, but all the bookmark icons are blank now. And each time I open gmail I get prompted again to download 8.1. something.

Yesterday my Firefox icon disappeared from my menu bar. I went into my applications and opened it. Every time I use it to reach gmail, I get a message that I'm using an out of date version and to download a new one. I download it. An installation disk appears. A "move to applications" message appears. I move the icon to applications. I can get my e-mail, but all the bookmark icons are blank now. And each time I open gmail I get prompted again to download 8.1. something.

Všechny odpovědi (1)

more options

According to your useragent string you are running version 3.0.10. Either you are running a VERY old version or your useragent is wrong.

Let's start by assuming the later. To fix do the following:

  • Type about:config in the URL bar and hit Enter
  • If you see the warning, you can confirm that you want to access that page.
  • Filter = general.useragent.
  • Right-click the preferences that are bold, one line at a time, and select Reset.
  • Then restart Firefox