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My Sky email account

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My Sky email is my default email account and opens automatically when I click on the "email" button. For the last 24 hours or so it won't open apart from a very small section of the front page where incoming emails are listed. A very tiny bit appears in the top left-hand corner of my screen but I can do absolutely nothing with it so cannot open any emails. Sorry if this isn't explained very well -I'm just no good with technology! Any help would be much appreciated. Thanks. Lawrence

My Sky email is my default email account and opens automatically when I click on the "email" button. For the last 24 hours or so it won't open apart from a very small section of the front page where incoming emails are listed. A very tiny bit appears in the top left-hand corner of my screen but I can do absolutely nothing with it so cannot open any emails. Sorry if this isn't explained very well -I'm just no good with technology! Any help would be much appreciated. Thanks. Lawrence

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Dropa said

... that is something that is set in Windows O/S "mailto" option ... https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

Did you even read the kb article you linked to?