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Hi, There was a "recovery" update run in Windows 10 that deleted all my apps, and now I cannot restore my files or folder structure back to how it was before the incident and the only backup I show is after the incident. Anything I can do? Thanks, Greg

Hi, There was a "recovery" update run in Windows 10 that deleted all my apps, and now I cannot restore my files or folder structure back to how it was before the incident and the only backup I show is after the incident. Anything I can do? Thanks, Greg

Ausgewählte Lösung

Hi ghayward805, thanks for the screen shot.

Unfortunately, your Profiles (plural) folder is a mess. Possibly instead of copying the whole old profile folder you copied its contents into Profiles? This won't work.

First, you need to gently remove those contents leaving just the current, semi-randomly-named profile folder. If you're worried about losing data, move them into a new folder somewhere else.

Second, copy the whole old profile folder in there. Here's a way that should work:

Under C:\Windows.old\...\Profiles

right-click > Copy the old profile folder

Under C:\Users\...\Profiles

right-click > Paste the old folder

Then your screen shot would just show two semi-randomly-named profile folders in

C:\Users\...\Profiles

one of which has your new data and one of which has your old data.

Does that make sense?

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The profile folder I used is named auziij18.default and can be seen in the screenshot attached.

The request was: Please indicate which profile folder is the one you copied there from C:\Windows.old\Users\bigred\AppData\Roaming\Thunderbird\Profiles.

What does 'The profile folder I used' mean? Used for what? Can you please precisely answer the question?

Also please answer all questions from https://support.mozilla.org/en-US/questions/1116477#answer-862005

I reinstalled TB and created a new profile account

You can either create a profile or an account. I don't know what a 'profile account' is. Please try to use the correct terminology as it avoids misunderstandings. From your screenshot it looks like you messed up again, and put that new profile directly under C:\Users\bigred\AppData\Roaming\Thunderbird\Profiles without specifying an actual profile folder.

but it appeared in the "local folders" area below the profile I created

The term 'Local Folders' is an account used by Thunderbird. You need to work on your terminology.

when I clicked-on the folder displayed TB just seemed to spin.

I have no idea what you're talking about. What is 'the folder displayed'? There are multiple folders 'displayed' in your screenshot. Does TB 'spin' or does it 'seem to spin'? What does 'spin' mean anyway? And what's so difficult giving precise information. In case it isn't obvious, nobody except you can see what's going on on your screen.

Is this legit or not as the reviews are very conflicting?

Not sure what you mean with 'legit'. The comments? In any case, you already created a mess. Don't make it worse.

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Ausgewählte Lösung

Hi ghayward805, thanks for the screen shot.

Unfortunately, your Profiles (plural) folder is a mess. Possibly instead of copying the whole old profile folder you copied its contents into Profiles? This won't work.

First, you need to gently remove those contents leaving just the current, semi-randomly-named profile folder. If you're worried about losing data, move them into a new folder somewhere else.

Second, copy the whole old profile folder in there. Here's a way that should work:

Under C:\Windows.old\...\Profiles

right-click > Copy the old profile folder

Under C:\Users\...\Profiles

right-click > Paste the old folder

Then your screen shot would just show two semi-randomly-named profile folders in

C:\Users\...\Profiles

one of which has your new data and one of which has your old data.

Does that make sense?

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