Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send outgoing mail from my Spectrum account with Thunderbird

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • Nuɖoɖo mlɔetɔ bcde

bcde
bcde
more options

Since I installed Thunderbird on my new computer, I have been unable to send email using Thunderbird with my Spectrum account. I can receive email using Thunderbird with no problem.

I called Spectrum tech support and they confirmed that I can both send and receive email from their webmail app, so the problem is not on their end. They also gave me the correct settings to use for Outgoing mail, which I entered within the Thunderbird Account Settings. I read the articles on the Thunderbird support site, but they did not fix my problem.

My Thunderbird version is 115.12.1.0. My OS is Windows 11.

The attached photos show the failure message I am getting and also the account settings. Please let me know if you have any questions or if you need anymore information.

I really like Thunderbird from my previous experience so I really hope that you all can help me overcome this issue. My wife can send email from her phone but we really want to be able to do it from the desktop as well. Please help!

Thanks, Bruce

Since I installed Thunderbird on my new computer, I have been unable to send email using Thunderbird with my Spectrum account. I can receive email using Thunderbird with no problem. I called Spectrum tech support and they confirmed that I can both send and receive email from their webmail app, so the problem is not on their end. They also gave me the correct settings to use for Outgoing mail, which I entered within the Thunderbird Account Settings. I read the articles on the Thunderbird support site, but they did not fix my problem. My Thunderbird version is 115.12.1.0. My OS is Windows 11. The attached photos show the failure message I am getting and also the account settings. Please let me know if you have any questions or if you need anymore information. I really like Thunderbird from my previous experience so I really hope that you all can help me overcome this issue. My wife can send email from her phone but we really want to be able to do it from the desktop as well. Please help! Thanks, Bruce
Screen ƒe photowo kpe ɖe eŋu

bcde trɔe

Ŋuɖoɖo si wotia

sfhowes,

Thank you very much for responding and for your help! That solved it. The Spectrum tech support analyst did not know the correct value for that setting (SSL/TLS vs. STARTTLS), had me switch from mail.twc.com to nc.rr.com, and said my issue was a 3rd party problem. So I really appreciate you setting me straight!

Bruce

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

According to Spectrum, the outgoing server for nc.rr.com accounts should be mail.twc.com, 587, STARTTLS.

https://www.spectrum.net/support/internet/mobile-email-setup

I've also seen working setups with the same settings except SSL/TLS security, as in your picture.

Helpful?

bcde
bcde Biabia la
more options

Ɖɔɖɔɖo si wotia

sfhowes,

Thank you very much for responding and for your help! That solved it. The Spectrum tech support analyst did not know the correct value for that setting (SSL/TLS vs. STARTTLS), had me switch from mail.twc.com to nc.rr.com, and said my issue was a 3rd party problem. So I really appreciate you setting me straight!

Bruce

bcde trɔe

Helpful?

bcde
bcde Biabia la
more options

Thanks very much, sfhowes! That took care of it. Your help solved a longstanding problem for us.

Bruce

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.