Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot change numerous History settings in Privacy tab (is Norton 360 and/or Avast causing this problem?)

jonQ
jonQ
more options

I have Norton 360 and Avast Internet Security 2014. I AM able to change most Firefox settings. I am NOT able to change numerous Privacy settings (mainly History and Use custom settings for history, including all subsettings). When I change certain Privacy/History settings, the browser tells me it must close and restart to disable this existing setting. When I open the Privacy tab after browser restart, I see that the change(s) I made did NOT take effect. I have two enabled firewalls, managed by Norton and Avast, respectively (the Windows 7 OS firewall is disabled, probably because of the third-party management by Norton and Avast).

      • What, specifically, is causing this problem (being unable to change some important Privacy/History settings), and what can I do to regain the ability to make any and all Privacy setting changes whenever I want to?

Thanks.

I have Norton 360 and Avast Internet Security 2014. I AM able to change most Firefox settings. I am NOT able to change numerous Privacy settings (mainly History and Use custom settings for history, including all subsettings). When I change certain Privacy/History settings, the browser tells me it must close and restart to disable this existing setting. When I open the Privacy tab after browser restart, I see that the change(s) I made did NOT take effect. I have two enabled firewalls, managed by Norton and Avast, respectively (the Windows 7 OS firewall is disabled, probably because of the third-party management by Norton and Avast). ***What, specifically, is causing this problem (being unable to change some important Privacy/History settings), and what can I do to regain the ability to make any and all Privacy setting changes whenever I want to? Thanks.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

You have both Norton 360 and Avast Internet Security 2014 installed and enabled on that PC?

IMO, that is just asking for problems!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

What is the setting you are trying to change which requires a restart?

Could you check for a user.js file that may be overriding your changes? This article describes how to do that: How to fix preferences that won't save.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Speaking of avast!, you may want to disable the avast! Online Security extension. A variety of odd problems have been reported with it. You can do that on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions.