Figure out if it’s Firefox or the website that’s causing the problem?

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
   • If you can open another site, see:
     • The problem only happens with certain websites
   • If you cannot open another site, continue to the next step.
2. Launch another browser, like Internet ExplorerSafariGoogle Chrome, and try to open the site you were having problems with.
   • If the site works in another browser, see:
     • The problem only happens in Firefox
   • If the site does not work in another browser, see:
     • The problem happens in all web browsers

Fix issues with popular websites and services (Facebook, YouTube, Google, etc.)

• &nbspSome websites or shopping carts don't update
• &nbspFix problems with Facebook games, chat and more
• &nbspChange the program used to open email links
• &nbspGoogle Toolbar is no longer compatible with Firefox - Here are some alternatives
• &nbspCheck that your plugins are up-to-date

Fix problems with how websites work

• &nbspQuick fix – try clearing cookies and cache
• &nbspTroubleshoot and fix errors when trying to load websites
• &nbspTroubleshoot extensions and themes that could be interfering with a website
• &nbspTroubleshoot plugins that could be causing problems with a website
• &nbspFix login issues on websites that require a username and password
• &nbspWebsites say cookies are blocked - Unblock them
• &nbspFlash videos won't play full screen
• &nbspFix common audio and video issues
• &nbspFirefox can't load websites but other browsers can
• &nbspWebsites show a spinning wheel and never finish loading
• &nbspFirefox and other browsers can't load websites
• &nbspHow to reset the default user agent on Firefox
• &nbspWhat to do if you can't download or save files

Fix problems with how websites look and print

• &nbspWebsites look wrong or appear differently than they should
• &nbspFix printing problems in Firefox