Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any extensions and some preferences.
- Open websites will not be saved in Firefox versions lower than 25.
For Firefox versions previous to 29.0 follow these steps to reset Firefox:
- Go to Firefox > Help > Troubleshooting Information.
- Click the button.
- Firefox will close and reset. After Firefox is done, it will show a window including important information. Click .
- Firefox will open with all factory defaults applied.
For further information please read Refresh Firefox - reset add-ons and settings.
Did this fix your problems? Please report back to us!