Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I need to upgrade my browser to access a secure site in social security website

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by cor-el

more options

I fillled out my medicare application online saved it and now cannot access it because of incriiption? update for my browser. I don't know how to do this and want to submit my completed application.

I fillled out my medicare application online saved it and now cannot access it because of incriiption? update for my browser. I don't know how to do this and want to submit my completed application.

All Replies (3)

more options

The latest release of Firefox is 33.0.2. Is that site that picky about the encryption, and did the encryption setup for Firefox change that much between 33.0 and 33.0.2?

more options

Some web sites do not like Firefox. Two things to try;

  • 1

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


  • 2

Fire IE (FireIE, Enhanced IE) {web link} Embeds Internet Explorer(IE) to use the powerful Firefox add-ons. Not only an enhanced IE Tab, but also an enhanced Internet Explorer with Adblock Plus and FireGestures support. Switch to the IE engine in one click and dismiss your IE.

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"