Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos Not Playing When Sound Is ON?

  • No replies
  • 0 have this problem
more options

For a couple of days, I am having an issue when trying to play videos. This happens regardless of where the video comes from : Youtube, Instagram, Tik Tok, CNN, etc

If the sound is ON, the video will remain on its first image and appears to be buffering. The moment I mute the sound, the video starts playing in totally normal way in terms of speed, quality and buffering.

I have cleared the cache and it appeared to come back to normal, but happiness is ephemeral and the issue returned shortly after.

What should I do to get back to normal once and for all?

Thanks a lot in advance.

For a couple of days, I am having an issue when trying to play videos. This happens regardless of where the video comes from : Youtube, Instagram, Tik Tok, CNN, etc If the sound is ON, the video will remain on its first image and appears to be buffering. The moment I mute the sound, the video starts playing in totally normal way in terms of speed, quality and buffering. I have cleared the cache and it appeared to come back to normal, but happiness is ephemeral and the issue returned shortly after. What should I do to get back to normal once and for all? Thanks a lot in advance.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.