Thunderbird Support Forum

Please assist,I have 4 Email address with Thunderbird & regardsless of which email I use ti send a reply,it comes up with out going server SMTP error this all happened when I added a 4th Email address Thank you Darryl

I've had Thunderbird running for a few years now without any issue. Last week I upgraded from Ubuntu 22.04 to 24.04 and ever since that I've been having problems on Thunderbird sending email.

I can receive mails fine but if I try to send emails from any account I get "Sending of the message failed"

I've for 2 Outlook.com accounts and one gmail.com account and all give issues.

GMail I'm using: smtp.gmail.com Port 465 SSL/TLS OAuth2

Outlook: smtp-mail.outlook.com Port: 587 StartTLS Auth: Normal Password.

These settings have worked fine before the upgrade so think there is something broken my TB.

Have several folders and sub-folders for saving important emails in Thunderbird. One choice for saving subfolders. my master email address. I can save to this folder but cannot retrieve those emails. Attached is a screen shot. How do I retrieve emails from those folders???

I have two Google (yes, Google, not gmail) accounts. When setting up my gmail in Thunderbird, I was prompted to enter the Google account. I have entered the wrong one. Consequently, I cannot access my gmail: "Unable to log in at server. Probably wrong configuration, username or password."

I have tried all ways I have found in this forum to get rid of it again, such as editing the prefs file, but to no avail.

How can I remove the Google account from the Thunderbird settings to be able to insert the new one?

Thanks for your help in advance, Matt

i tag all the mails in my inbox with colours. Some of these colour tags were ones I customised with my own descriptions and names. All the colour tags have today disappeared except for the red/important ones... and the red/important tags were one of the default TB tags. All the custom tagged emails now display as untagged. Help, anyone? I've got 400 untagged emails and it's actually a very important sorting device for me.

Thunderbird 115 included in 24.04 LTS installation.

My profiles are located on the SD card working well on other two laptops running ubuntu 22.04. Swap SD cards between two laptops is my way of working with Thunderbird since 13.04.

After installation 24.04 LTS (and Thunderbird 115 included). Following the instruction for adding old profile to the new Thunderbird. Help->thunderbird information->about:profiles. Creating new profile. 1) Using the function CHOOSE FOLDER indicated the path to the profile /media/VB/AB49-E208/Thunderbird profile 2) The path to the folder shown by Thunderbird is different (and strange): /run/user/1000/doc/58235/Thunderbird

When looking into the directory tree the folder is empty (obviously). Thunderbird therefore cannot reach the profile located on SD card and doesn't work.

QUESTION: Is there any way to overwrite the profile folder path in Thunderbird 115 ?

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown.

Is this a wide-spread issue, that may be addressed in updates?

I am running 4 email addresses (3 hotmail.com and 1 live.com) on TB 102.15.1 (64 bit) - Windows 10. About a month ago I upgraded TB was unable to send anything no matter what Server settings I used - tried every combination - so I downgraded back to Version 102 and everything went back to normal. About a week ago, one of my hotmail accounts started giving me a "fail to log in" message. The other accounts work fine. The "fail to log in" will go from 2 or 3 times to 15 to 20 times in about an hour or so but every time, sooner or later will work and then it will be fine for a few hours and then start again. I have had these accounts running on TB for well over 10 years with no problem and I have not changed anything in the Server settings or anywhere else. The account I am having the issue with has been running on TB since TB started with no problems until now. I assume that TB may be having some issues with the Outlook platform but I have not changed anything there either and I have no problem logging into hotmail.com directly. I have spent many hours combing the internet for hints to no avail - everything I have tried has either had no effect or screwed things up so I had to back track to where I started. Any ideas???

For some time now TB has been opening with a blank screen. I've located web advice which reads in part "Usually if you go to "Tools - Account Settings etc, TB will start in the Inbox folder" but that doesn't help because those are already my settings. I'm convinced that I have changed something because TB always used to open in the Inbox folder. Solution would be appreciated.

When I view emails with photos attached inline (both in preview pane and fully opened) i can't see the images as they are massive and go way off the screen. Is there a setting to provide some kind of sensible default so the images are sized within the email i am looking at, so i can view them without downloading and opening in a photo viewer? thanks

I just moved (drag and drop) an email from my Inbox to a Topical Folder I created a few years ago. When I went to look at the message in that Topical Folder, it wasn't there in the list of emails. I had responded to the email earlier, so I found a copy in my Sent folder. When I dragged and dropped that Sent copy to the topical folder, it was not visible in the Topical Folder email list (but was gone from the Sent folder). In addition to responding to the original email, I had also forwarded it to someone else, so I had that person forward it back to me. When I dragged and dropped that forwarded-forwarded email from my inbox to my Topical Folder, it was not visible in the topical folder (and was gone from my inbox).

Confused as I am? Well, when I search on the Topical Folder, I could see listed all the emails I had moved there! But I can't open them or see them in the folder list, so they might as well be lost.

My question: Is there some sort of filter or something of which I'm not aware that has a default setting that makes some stored emails invisible? I'm starting to get worried that other messages might have vanished from my view!

Any advice would be very much appreciated!

My Thunderbird Inbox is set up to order the emails so the oldest emails are at the top of the list, and the part of the list that is showing in the window on the screen is the bottom of the list, therefore the most recent emails. However, when I open Thunderbird to look at the emails in the Inbox, while the list is in the order as just specified (oldest at the top, newest at the bottom), what I see on the screen is the section of the list of the emails that arrived about 6 weeks ago. To see the most recent emails I have to move the list up the window. It has been doing this for about 2 months.

Any idea why it is doing this, and how to 'fix' it, please?

Thankyou

I imported info from Thunderbird on other computer. Now every time I open Thunderbird on the new laptop it says it can't reach my email server, incorrect login. If I enter my password it repeats the failure message. If I just close the message, the popup appears again, closing it again, it repeats once more, then closing it keeps it gone. Once I get the message to stop popping up by the repeat closings of the message, the related email account has already collected new emails so it was working. For what it's worth, the laptops are both Lenovo, the old is running Win10, the new Win11. Before the Import is was working fine, I only wanted to transfer my contacts, but the export grabbed everything. I don't have the issue on the original laptop I exported the info from.

I use Thunderbird to pick up 4 separate gmail accounts. Every once in a while I can't delete a message or selected messages. I have tried hitting delete, which normally works, deleting within the message and CTRL delete. The odd thing is if I go to another mailbox, delete a message from there, then return to the mailbox that didn't delete, I can suddenly delete messages from the first mailbox. This happens on all the mailboxes. Obviously, I can work around it, but it is annoying. Any suggestions? I previously deleted all the Trash and Trash.msf files and that did not fix the issue. This seems to have started with version 115. I am on a Mac IOS Sonoma 14.4.1

I have an email conversation that's gone back and forth many times, with the other party including useful links for me. I noticed today that links are only live (blue, clickable) in the most recent email, if I scroll down to past emails in the chain, all links are plain text and not clickable. How can I make them all clickable please?

I have set up PGP with the following guide: https://support.mozilla.org/en-US/kb/openpgp-thunderbird-howto-and-faq#thunderbird:linux:tb115

Under test set up it says I only have to ensure that the from: email is correct.

But what if I use a different reply-to email address?

for example:

• Person A has a PGP is set up for PrsA@example.com, they also publish their public key in https://keys.openpgp.org/, Their reply-to email is PersonA-lastname@example.com
• Person A sends email with PGP public key attached to Person B. Person A already has Person B's public key.
• Person B receives the public key and saves the cert in relation to PersonA-lastname@example.com just to be sure they go to https://keys.openpgp.org/ to check but it is not there.
• Person B sends an encrypted email to their only known address (personA-lastname@example.com) with the encryption public key provided.
• Would Person A be able to receive the email?

tests I have done:

• I tried this with edward-en@fsf.org and I get an email back saying: Diagnostic-Code: smtp; 550 Edward needs reply-to or from to be the same as envelope from
• I tried this to myself and I am able to read the email.

"Unable to connect to IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce the number of cached connections." I do not have that option under Advanced Server Settings. I'm using POP3 mail server with Optusnet.