Performance and connectivity
Deal with error messages, crashing applications, connectivity issues, and slow performance.
Multi-Hop - Encrypt your data twice for enhanced security while using Mozilla VPN
Add an extra layer of protection to your data using multiple servers on Mozilla VPN.
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Mozilla VPN won’t connect or keeps disconnecting - How to fix
What to do if Mozilla VPN disconnects or turns off after being activated, or if websites fail to load even though Mozilla VPN is connected.
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What is the Mozilla VPN kill switch?
This page explains a what a kill switch is
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Fritz!box isn't working when Mozilla VPN is on
Fritz!box is blocked when Mozilla VPN is on.
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RCS messaging and Mozilla VPN
RCS (Rich Communication Services) messaging on iOS 18 does not work when using Mozilla VPN. Learn how to fix or work around this issue.
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How to obtain the Mozilla VPN Logs
When troubleshooting issues with Mozilla VPN, our engineers can ask for logs. These don't contain any personal information, but give hints about the issue.
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Connecting to unsecured networks while using Mozilla VPN
Mozilla VPN will alert you if you're connecting to an unsecured network.
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Joining public WiFi while on Mozilla VPN
How to get online if you have trouble connecting to the Internet on public WiFi while on Mozilla VPN.
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Exclude applications from Mozilla VPN protection
Exclude applications from Mozilla VPN protection
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Troubleshooting speed issues on Mozilla VPN
This article gives you a few troubleshooting tips to fix speed issues on Mozilla VPN.
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Why do I see a white screen after updating Mozilla VPN to version 2.8.3?
Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. In this article, you'll find a workaround for this issue.
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