Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes when I attempt to print

  • 3 respuestas
  • 2 tienen este problema
  • 6 visitas
  • Última respuesta de WestEnd

buzzy76
buzzy76
more options

I have a new computer, recently installed Windows 10, and a printer driver just downloaded. Firefox works fine except when I try to print. I get the following message: Firefox has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if any solution is available. Close Program. I have never known Windows to ever solve a problem and am hopeful you will be able to. Thanks in advance.

I have a new computer, recently installed Windows 10, and a printer driver just downloaded. Firefox works fine except when I try to print. I get the following message: Firefox has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if any solution is available. Close Program. I have never known Windows to ever solve a problem and am hopeful you will be able to. Thanks in advance.

Todas las respuestas (3)

WestEnd
WestEnd
more options

How did you install FF and what Printer is that?

buzzy76
buzzy76 Autor de la pregunta
more options

Regarding the FF installation, I did what I think is normal: just went to the website and followed the download directions. The printer is an HP LaserJet P1102W (wireless). I am able to print from QuickBooks without any trouble. I do not have Microsoft Office installed (yet). Could that be the problem? Thanks for your help.

WestEnd
WestEnd
more options

That shouldn't affect it. Did you clear all cookies and try to print again? And printer driver was that needed or did it need a update?