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sunc encountered error unknown

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JOHNWatchet
JOHNWatchet
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Have read all issues but can not resolve this. Firefox 12 (Windows 2000 server) as master Firefox All of a sudden has started showing "Sync encountered an error...unknown error" and "unable to sync for more than 7 days" with nothing changed on network Other devices (2 android) remain synced Have reset the sync from browser n changed the recovery code

When I try and manually sync, same error.

Any clues please, belwo is last error log complete after clearing all caches etc.


1444417335719 Sync.Service INFO Loading Weave 1.15.0 1444417335755 Sync.Engine.Bookmarks DEBUG Engine initialized 1444417335764 Sync.Engine.Forms DEBUG Engine initialized 1444417335774 Sync.Engine.History DEBUG Engine initialized 1444417335783 Sync.Engine.Passwords DEBUG Engine initialized 1444417335789 Sync.Engine.Prefs DEBUG Engine initialized 1444417335796 Sync.Engine.Tabs DEBUG Engine initialized 1444417335805 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1444417335809 Sync.Engine.Addons DEBUG Engine initialized 1444417335815 Sync.Service INFO Mozilla/5.0 (Windows NT 5.0; rv:12.0) Gecko/20100101 Firefox/12.0 1444417335825 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1444417335828 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417335828 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/ 1444417335829 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417335829 Sync.AddonsReconciler DEBUG Adding change listener. 1444417335842 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417335843 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417339844 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417340441 Sync.Service DEBUG User-Agent: Firefox/12.0 FxSync/1.15.0.20120420145725. 1444417340441 Sync.Service INFO Starting sync at 2015-10-09 20:02:20 1444417340441 Sync.Service DEBUG In sync: should login. 1444417340442 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417340442 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417340443 Sync.Service INFO Logging in user 6fg7inx7bclz4pzcjwfu7cinbi5xve3f 1444417341869 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417341869 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417341870 Sync.Service DEBUG Fetching global metadata record 1444417342058 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342058 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342060 Sync.Service DEBUG Weave Version: 1.15.0 Local Storage: 5 Remote Storage: 5 1444417342061 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1444417342061 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1444417342263 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342263 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342291 Sync.Service INFO Testing info/collections: {"meta":1444416874,"crypto":1444416532} 1444417342291 Sync.CollectionKeys INFO Testing for updateNeeded. Last modified: 0 1444417342291 Sync.Service INFO CollectionKeys reports that a key update is needed. 1444417342477 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/crypto/keys 1444417342477 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/crypto/keys 1444417342478 Sync.CollectionKeys INFO Updating collection keys... 1444417342483 Sync.CollectionKeys INFO Setting CollectionKeys contents. Our last modified: 0, input modified: 1444416532. 1444417342484 Sync.BulkKeyBundle INFO BulkKeyBundle being created for [default] 1444417342485 Sync.CollectionKeys INFO Processing downloaded per-collection keys. 1444417342485 Sync.CollectionKeys INFO Clearing CollectionKeys... 1444417342485 Sync.CollectionKeys INFO Saving downloaded keys. 1444417342485 Sync.CollectionKeys INFO Bumping last modified to 1444416532 1444417342486 Sync.CollectionKeys INFO Collection keys updated. 1444417342486 Sync.Status DEBUG Status.login: success.login => success.login 1444417342486 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417342488 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417342489 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1444417342491 Sync.Service INFO In sync(). 1444417342491 Sync.Status INFO Resetting Status. 1444417342491 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417342678 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342678 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342678 Sync.Service DEBUG Fetching global metadata record 1444417342678 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1444416874 1444417342867 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342867 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342869 Sync.Service DEBUG Weave Version: 1.15.0 Local Storage: 5 Remote Storage: 5 1444417342870 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1444417342870 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1444417342870 Sync.Service INFO Testing info/collections: {"meta":1444416874,"crypto":1444416532} 1444417342870 Sync.CollectionKeys INFO Testing for updateNeeded. Last modified: 1444416532 1444417342870 Sync.Service DEBUG Refreshing client list. 1444417342874 Sync.Engine.Clients DEBUG First sync, uploading all items 1444417342875 Sync.Engine.Clients INFO 1 outgoing items pre-reconciliation 1444417342880 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1444417342893 Sync.Engine.Clients INFO Uploading all of 1 records 1444417342895 Sync.Collection DEBUG POST Length: 273 1444417343083 Sync.Collection DEBUG mesg: POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/clients 1444417343083 Sync.Collection DEBUG POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/clients 1444417343083 Sync.Engine.Clients DEBUG Uploading records failed: 0 1444417343084 Sync.Status DEBUG Status for engine clients: error.engine.reason.record_upload_fail 1444417343084 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1444417343084 Sync.ErrorHandler DEBUG clients failed: 0 No traceback available 1444417343085 Sync.Service INFO Updating enabled engines: 0 clients. 1444417343099 Sync.Engine.Bookmarks DEBUG First sync, uploading all items 1444417345423 Sync.Engine.Bookmarks INFO 1158 outgoing items pre-reconciliation 1444417346009 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1444417348714 Sync.Engine.Bookmarks INFO Uploading 0 - 100 out of 1158 records 1444417348719 Sync.Collection DEBUG POST Length: 53809 1444417349457 Sync.Collection DEBUG mesg: POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/bookmarks 1444417349458 Sync.Collection DEBUG POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/bookmarks 1444417349458 Sync.Engine.Bookmarks DEBUG Uploading records failed: 0 1444417349653 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.record_upload_fail 1444417349653 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed_partial 1444417349653 Sync.ErrorHandler DEBUG bookmarks failed: 0 No traceback available 1444417349656 Sync.Engine.Passwords DEBUG First sync, uploading all items 1444417350567 Sync.Engine.Passwords INFO 258 outgoing items pre-reconciliation 1444417350568 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1444417351730 Sync.Engine.Passwords INFO Uploading 0 - 100 out of 258 records 1444417351734 Sync.Collection DEBUG POST Length: 52001 1444417352388 Sync.Collection DEBUG mesg: POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/passwords 1444417352388 Sync.Collection DEBUG POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/passwords 1444417352388 Sync.Engine.Passwords DEBUG Uploading records failed: 0 1444417352401 Sync.Status DEBUG Status for engine passwords: error.engine.reason.record_upload_fail 1444417352401 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed_partial 1444417352401 Sync.ErrorHandler DEBUG passwords failed: 0 No

Have read all issues but can not resolve this. Firefox 12 (Windows 2000 server) as master Firefox All of a sudden has started showing "Sync encountered an error...unknown error" and "unable to sync for more than 7 days" with nothing changed on network Other devices (2 android) remain synced Have reset the sync from browser n changed the recovery code When I try and manually sync, same error. Any clues please, belwo is last error log complete after clearing all caches etc. 1444417335719 Sync.Service INFO Loading Weave 1.15.0 1444417335755 Sync.Engine.Bookmarks DEBUG Engine initialized 1444417335764 Sync.Engine.Forms DEBUG Engine initialized 1444417335774 Sync.Engine.History DEBUG Engine initialized 1444417335783 Sync.Engine.Passwords DEBUG Engine initialized 1444417335789 Sync.Engine.Prefs DEBUG Engine initialized 1444417335796 Sync.Engine.Tabs DEBUG Engine initialized 1444417335805 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1444417335809 Sync.Engine.Addons DEBUG Engine initialized 1444417335815 Sync.Service INFO Mozilla/5.0 (Windows NT 5.0; rv:12.0) Gecko/20100101 Firefox/12.0 1444417335825 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1444417335828 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417335828 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/ 1444417335829 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417335829 Sync.AddonsReconciler DEBUG Adding change listener. 1444417335842 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417335843 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417339844 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417340441 Sync.Service DEBUG User-Agent: Firefox/12.0 FxSync/1.15.0.20120420145725. 1444417340441 Sync.Service INFO Starting sync at 2015-10-09 20:02:20 1444417340441 Sync.Service DEBUG In sync: should login. 1444417340442 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417340442 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417340443 Sync.Service INFO Logging in user 6fg7inx7bclz4pzcjwfu7cinbi5xve3f 1444417341869 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417341869 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417341870 Sync.Service DEBUG Fetching global metadata record 1444417342058 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342058 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342060 Sync.Service DEBUG Weave Version: 1.15.0 Local Storage: 5 Remote Storage: 5 1444417342061 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1444417342061 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1444417342263 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342263 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342291 Sync.Service INFO Testing info/collections: {"meta":1444416874,"crypto":1444416532} 1444417342291 Sync.CollectionKeys INFO Testing for updateNeeded. Last modified: 0 1444417342291 Sync.Service INFO CollectionKeys reports that a key update is needed. 1444417342477 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/crypto/keys 1444417342477 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/crypto/keys 1444417342478 Sync.CollectionKeys INFO Updating collection keys... 1444417342483 Sync.CollectionKeys INFO Setting CollectionKeys contents. Our last modified: 0, input modified: 1444416532. 1444417342484 Sync.BulkKeyBundle INFO BulkKeyBundle being created for [default] 1444417342485 Sync.CollectionKeys INFO Processing downloaded per-collection keys. 1444417342485 Sync.CollectionKeys INFO Clearing CollectionKeys... 1444417342485 Sync.CollectionKeys INFO Saving downloaded keys. 1444417342485 Sync.CollectionKeys INFO Bumping last modified to 1444416532 1444417342486 Sync.CollectionKeys INFO Collection keys updated. 1444417342486 Sync.Status DEBUG Status.login: success.login => success.login 1444417342486 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417342488 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417342489 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1444417342491 Sync.Service INFO In sync(). 1444417342491 Sync.Status INFO Resetting Status. 1444417342491 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1444417342678 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342678 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/info/collections 1444417342678 Sync.Service DEBUG Fetching global metadata record 1444417342678 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1444416874 1444417342867 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342867 Sync.Resource DEBUG GET success 200 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/meta/global 1444417342869 Sync.Service DEBUG Weave Version: 1.15.0 Local Storage: 5 Remote Storage: 5 1444417342870 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1444417342870 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1444417342870 Sync.Service INFO Testing info/collections: {"meta":1444416874,"crypto":1444416532} 1444417342870 Sync.CollectionKeys INFO Testing for updateNeeded. Last modified: 1444416532 1444417342870 Sync.Service DEBUG Refreshing client list. 1444417342874 Sync.Engine.Clients DEBUG First sync, uploading all items 1444417342875 Sync.Engine.Clients INFO 1 outgoing items pre-reconciliation 1444417342880 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1444417342893 Sync.Engine.Clients INFO Uploading all of 1 records 1444417342895 Sync.Collection DEBUG POST Length: 273 1444417343083 Sync.Collection DEBUG mesg: POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/clients 1444417343083 Sync.Collection DEBUG POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/clients 1444417343083 Sync.Engine.Clients DEBUG Uploading records failed: 0 1444417343084 Sync.Status DEBUG Status for engine clients: error.engine.reason.record_upload_fail 1444417343084 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1444417343084 Sync.ErrorHandler DEBUG clients failed: 0 No traceback available 1444417343085 Sync.Service INFO Updating enabled engines: 0 clients. 1444417343099 Sync.Engine.Bookmarks DEBUG First sync, uploading all items 1444417345423 Sync.Engine.Bookmarks INFO 1158 outgoing items pre-reconciliation 1444417346009 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1444417348714 Sync.Engine.Bookmarks INFO Uploading 0 - 100 out of 1158 records 1444417348719 Sync.Collection DEBUG POST Length: 53809 1444417349457 Sync.Collection DEBUG mesg: POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/bookmarks 1444417349458 Sync.Collection DEBUG POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/bookmarks 1444417349458 Sync.Engine.Bookmarks DEBUG Uploading records failed: 0 1444417349653 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.record_upload_fail 1444417349653 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed_partial 1444417349653 Sync.ErrorHandler DEBUG bookmarks failed: 0 No traceback available 1444417349656 Sync.Engine.Passwords DEBUG First sync, uploading all items 1444417350567 Sync.Engine.Passwords INFO 258 outgoing items pre-reconciliation 1444417350568 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1444417351730 Sync.Engine.Passwords INFO Uploading 0 - 100 out of 258 records 1444417351734 Sync.Collection DEBUG POST Length: 52001 1444417352388 Sync.Collection DEBUG mesg: POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/passwords 1444417352388 Sync.Collection DEBUG POST fail 513 https://phx-sync-16-3-2.services.mozilla.com/1.1/6fg7inx7bclz4pzcjwfu7cinbi5xve3f/storage/passwords 1444417352388 Sync.Engine.Passwords DEBUG Uploading records failed: 0 1444417352401 Sync.Status DEBUG Status for engine passwords: error.engine.reason.record_upload_fail 1444417352401 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed_partial 1444417352401 Sync.ErrorHandler DEBUG passwords failed: 0 No

All Replies (3)

philipp
philipp
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hi john, unfortunately the old sync service is in the process of being shut down: https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/ only sync 1.5 which requires firefox 29 or higher is supported as of now.

JOHNWatchet
JOHNWatchet Küsimuse esitaja
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That's abig shame and issue!

I can not use later than version 12 as later ones do not support Win2k. I have a big network of win2k machines as was most secure operating system if screwed right down and I have loads of programming software we wrote that I do not have months to rewrite!

Any suggestions for future, as not so worried about bookmarks and passwords as they are only ones synced and rarely change, bui the message every few minutes is a nuisance. Maybe just have to work out how to delete the account! No probs syncing pc based versions as all use the same profile on the server andI back up passwords and bookmarks regularly.

Any chance of a workaround in the future?

rgds John UK

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See also Firefox 13+ in Windows 2000: