Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

firefox crashes when I select private browsing

  • 5 vastust
  • 111 on selline probleem
  • 4 views
  • Viimati vastas jeep

RobertK
RobertK
more options

Firefox 6.6.12 on laptop using XP. After recovering from a crash (closed the PC with FF open), FF now crashes when I select private browsing.

Another thing: when I clock on Bookmarks>Bookmark this page nothing happens. The usual window offering where to store the URL does not appear.

Firefox 6.6.12 on laptop using XP. After recovering from a crash (closed the PC with FF open), FF now crashes when I select private browsing. Another thing: when I clock on Bookmarks>Bookmark this page nothing happens. The usual window offering where to store the URL does not appear.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See

Se also:

RobertK
RobertK Küsimuse esitaja
more options

Thanks. It was indeed an add-on causing the problem. Problem solved!

pjfarr
pjfarr
more options

I nailed it down to the McAfee SiteAdvisor plugin. Although it never caused any problems before with FF, a quick uninstall/reinstall (of SA, not FF) fixed it.

Randyp
Randyp
more options

Thanks. This resolved the issue. McAfee Site Adviser is an extension (v. plugin). I simply disabled it and private browsing mode worked just fine.

Incidentally, I'm running under Windows 7 Pro (v. XP) but the problem described was the same.

Thanks again.

jeep
jeep
more options

pjfarr, you are my hero !!!

I was having a couple different probs w/ FF 3.6.12, and the Private Browsing issue was just the latest.

After disabling McAfee Site Advisor I was able to start Private Browsing, and none of the other issues have recurred yet... and it has been long enough that surely one thing or another would have happened by now.

I sure am glad I searched this particular prob, and also that YOU had found the solution... perhaps MSA is the root of multiple probs.

Kudos to you.