Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Am on Win 8.1 and Thunderbord won't accept my email-p/w

more options

Have just downloaded Thunderbird and have tried to configure it but it doesn't accept my email address/ password combination. I have entered it correctly, including the use of capitals. Presumably it *was* asking for my email account password in the box immediately beneath the one asking for my email address? If it's relevant, I notice that when it rejects it, it gives a note in which it adds a superfluous 'mail' after the '@' in my email address; I didn't put this in. Can someone help?

Have just downloaded Thunderbird and have tried to configure it but it doesn't accept my email address/ password combination. I have entered it correctly, including the use of capitals. Presumably it *was* asking for my email account password in the box immediately beneath the one asking for my email address? If it's relevant, I notice that when it rejects it, it gives a note in which it adds a superfluous 'mail' after the '@' in my email address; I didn't put this in. Can someone help?

All Replies (1)

more options