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Thunderbird not show subfolder subscribed

Marco
Marco
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Thunderbird 68.5 on windows 10, not show all subfolder subscribed with imap protocol. Only if user close folder tree an reopen it, Thunderbird show all subfolder.

Thunderbird 68.5 on windows 10, not show all subfolder subscribed with imap protocol. Only if user close folder tree an reopen it, Thunderbird show all subfolder.

Chosen solution

Try this: Help/Troubleshooting, click Open Folder, close TB, delete or rename folderTree.json, restart TB. Are all subscribed subfolders visible?

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All Replies (6)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Try this: Help/Troubleshooting, click Open Folder, close TB, delete or rename folderTree.json, restart TB. Are all subscribed subfolders visible?

Marco
Marco Question owner
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Thank you for your replay. I tried and at this moment all subfolder are visible. In the next few days, user will notify me if the problem recurs.

accdir
accdir
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Hi there, I did this but the subscribe option is still not live, I can't click on it ?

Thanks

accdir
accdir
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Any help please ? not sure I am in the right place to ask this question!

Bryson Kiser
Bryson Kiser
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I did not find a folder tree.json on my computer. The subfolders disappear randomly but allow me to reselect and are ok for a couple of days then just disappear again.

Bryson Kiser
Bryson Kiser
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68.7 is the one I am on.