Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

docx, xlsx, pptx attachments will not open

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by lwyoder

more options

Email attachments with docx, xlsx, or pptx extensions will not open. If I right-click and choose OPEN it acts the same as clicking SAVE AS. All other attachments open normally. I am using version 99.0b2 (32-bit)

Email attachments with docx, xlsx, or pptx extensions will not open. If I right-click and choose OPEN it acts the same as clicking SAVE AS. All other attachments open normally. I am using version 99.0b2 (32-bit)

Chosen solution

I answered my own question. Go to Settings>General>Files & Attachments. In the box go down to Microsoft Office Excel Worksheet and choose Use Microsoft Excel. Go down to Microsoft Office PowerPoint and choose Use Microsoft Office PowerPoint. Go down to Microsoft Office Word and choose Use Microsoft Office Word.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I answered my own question. Go to Settings>General>Files & Attachments. In the box go down to Microsoft Office Excel Worksheet and choose Use Microsoft Excel. Go down to Microsoft Office PowerPoint and choose Use Microsoft Office PowerPoint. Go down to Microsoft Office Word and choose Use Microsoft Office Word.