Since getting an email that replicated itself every 5 minutes, we have not been able to get new email, even since blocking the bad email.
An email was sent to our account from an I-phone; the email contained two photos. For the next two days, that email replicated itself in our Inbox (with the same time/date) over two hundred times...like every 8 minutes. I blocked it using the Subject, and the ones still in the Inbox disappeared. (We were continually moving them to the Trash). A computer-guru friend suggested I unblock it now, and it has not returned. However, since that email first arrived on Wednesday morning we have not been able to get any new emails. They DO appear out in Yahoo email, but nothing will come through Thunderbird. (Get New Emails seems to be "stuck".) Our Norton account has done several scans, and that hasn't helped. Can anyone help us get our email back to normal? By the way, the same email/photos were sent to two other people from the same I-phone, and they had no problems at all with it.
Chosen solution
Help menu > troubleshooting information.
Please copy to clipboard and paste the information into a message here so your settings can be checked.
Log into your email account using a browser (webmail;) and delete the next undownloaded email ( in case it is corrupted)
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I think you will find disabling email scanning in Norton is the solution. These replicating mails are a signature of Norton getting "stuck" or a single mail.
You can turn it back on after the mail does a complete download.
I did as you suggested, even doing it as a Live Chat with a Norton person to make sure I wasn't missing some other idea. It did not work. The tech person's suggestion is that I "re-set the email client" and "configure the email account on Thunderbird again." I have no idea how to do that but will try to figure it out. I don't want to lose the emails I already have downloaded from Thunderbird and my Folders. Is that a possibility?
Chosen Solution
Help menu > troubleshooting information.
Please copy to clipboard and paste the information into a message here so your settings can be checked.
Log into your email account using a browser (webmail;) and delete the next undownloaded email ( in case it is corrupted)
I did not do the clipboard/paste suggestion, BUT I did go into the server and eliminated seven or eight emails that came before and after the email that kept replicating itself. That did it!! Suddenly five days' worth of blocked emails flooded into our inbox. That was the solution! So simple...so effective. One of those emails must have been the corrupting villain. Thank you so much!! Your help is greatly appreciated.