Unable to upload a large zip file (25.6 mb) to BOX in order to email it to another party. Comcast max file size is 25mb.
I have set up BOX as the link to transfer files > 25mb. The link button at the bottom of the email does not find (?) BOX to upload. Using the drop down menu from Attach on the toolbar to "force" the upload to BOX does not get the transfer done. Eventually, I get an error message saying that it can't upload.
The account setup for BOX was successful. I can see another file previously sent thru BOX.
OS = MS7
Chosen solution
Customer implies some form of financial transaction. User is the term for those using Thunderbird
Today I did locate ab ug for box. https://bugzilla.mozilla.org/show_bug.cgi?id=1045845
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try the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Rather than wade thru your exercises, I noticed that Thunderbird seemed to favor Hightail. So, I deleted BOX and installed Hightail and was able to use the "link" button in Thunderbird successfully to send oversize files.
It seems to me that there may be compatibility / connection issues between Thunderbird & BOX. Of course, this is just the opinion of an untutored, unwashed, ignorant user (customer??)
Chosen Solution
Customer implies some form of financial transaction. User is the term for those using Thunderbird
Today I did locate ab ug for box. https://bugzilla.mozilla.org/show_bug.cgi?id=1045845
Yes, you are right about the usual sense in which the word "customer" is used. Even doctors don't like the word.
But transactions are not always financial. TB implicitly implies an offered solution to a problem will work. The user accepts that by choosing their solution. The only "cost" involved in that transaction (in TB's model) is reputation. When the offered solution does not function as described, the user may become just like the disgruntled customer.
In the world of traditional paying customers, one unhappy client wipes out 100's of atta-boys.
Thanks for your acknowledgement and integrity.