Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

4.0 Download not going into app file, replacing old version. Get error message.

  • 4 پاسخ
  • 23 have this problem
  • 1 view
  • آخرین پاسخ توسّط cor-el

more options

I have downloaded 4.o firefox on my imac w/OSX 10.6.7 and when i try to drag the icon into the app file i get this message: The operation can’t be completed because you don’t have permission to access some of the items. Any suggestions?

I have downloaded 4.o firefox on my imac w/OSX 10.6.7 and when i try to drag the icon into the app file i get this message: The operation can’t be completed because you don’t have permission to access some of the items. Any suggestions?

Chosen solution

You're welcome

Read this answer in context 👍 1

All Replies (4)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thanks. I'll try now.

more options

Thanks. it worked!! Had to trash all the images, then restart.

more options

Chosen Solution

You're welcome