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Missing personal folders

  • 5 vastausta
  • 1 henkilöllä on sama ongelma
  • 4 näyttöä
  • Viimeisin kirjoittaja LizaInWhitley

LizaInWhitley
LizaInWhitley
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My personal folders are not visible in TB. I have not manually done anything to trier this. I've rooted through the forum questions and followed the advice given to others with similar problems but it has not sorted the problem. In my profile folder (mail/local folders) I can see files with the folder names with .msf extensions and without extensions, plus one of the folders is shown with a .sbd extension and contains .msf and no extension files with the names of sub folders to that missing folder - but this is still not shown in TB. The size of the files without extensions suggests they contain the missin emails but I can't open them to look. Other people with similar problems seems to have variants of this problem and the solutions don't quite fit for me. I've tried searchin for *.sbd but it found nothing. Can anyone please help?

My personal folders are not visible in TB. I have not manually done anything to trier this. I've rooted through the forum questions and followed the advice given to others with similar problems but it has not sorted the problem. In my profile folder (mail/local folders) I can see files with the folder names with .msf extensions and without extensions, plus one of the folders is shown with a .sbd extension and contains .msf and no extension files with the names of sub folders to that missing folder - but this is still not shown in TB. The size of the files without extensions suggests they contain the missin emails but I can't open them to look. Other people with similar problems seems to have variants of this problem and the solutions don't quite fit for me. I've tried searchin for *.sbd but it found nothing. Can anyone please help?

Kaikki vastaukset (5)

LizaInWhitley
LizaInWhitley Kysymyksen kysyjä
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By the way, I have refreshed the subscribe option (after right clicking the account in the folder panel) but this didn't help. I'm on Windows 7. I seem to be on TB version 68.3.1. I use CCleaner and have updated it to exclude the entire Thunderbird folder.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re :In my profile folder (mail/local folders) I can see files with the folder names with .msf extensions and without extensions, plus one of the folders is shown with a .sbd extension and contains .msf and no extension files with the names of sub folders to that missing folder.

Are the missing folders in 'Local Folders' mail account? Are the missing folders - sub folders to another folder? Please post image showing contents of Mail/'Local Folders' folder.

sfhowes
sfhowes
  • Top 10 Contributor
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Delete the .msf files in the profile while TB is closed, then restart TB and see if the folders appear.

https://support.mozilla.org/en-US/questions/1276209

LizaInWhitley
LizaInWhitley Kysymyksen kysyjä
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I tried deleting the .msf files with TB closed but they didn't remap when I restarted it. Tried refreshing in the subscribe option after doing this but that didn't retrieve them either. Attached is a snip of the folders in mail/local folders. With Windows 7 now being out of support I am shortly investing in W10 and hoping that I can transfer the files back into TB after this. Perhaps this will solve the problem, perhaps not - but there are missing emails that it would be really helpful to get at.

LizaInWhitley
LizaInWhitley Kysymyksen kysyjä
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Ha! Sorted it! I spotted a folder called 'Local Folders-1' and copied all the files into it. It worked! I wouldn't have solved this without all the help available here - thanks so much to everyone who took the trouble to respond.

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