Do you have a problem with the main Chase site or do you have a problem with logging on?

• https://www.chase.com/
• https://chaseonline.chase.com/

No, I can see the log in page but when I enter my username and password. When I press log on, the screen goes white and the little dotted square box appears in the web address field. When you click on it, the third party encryption comes up with Verisign and I cannot get past that piece. I know it is Firefox after the update because I can get in on other sites.

Is the location bar empty or does it has an address (URL) in it?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

• Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

• Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

• Don't make any changes on the Safe mode start window.
• https://support.mozilla.com/kb/Safe+Mode

clearing the cache was not listewd as a prompt in offline storage?

I don't know which cookies are related to this site problem without clearing them all.

Make sure that you do not run Firefox in permanent Private Browsing mode.

• https://support.mozilla.org/kb/Private+Browsing

To see all History and Cookie settings, choose:

• Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
• Deselect: [ ] "Always use private browsing mode"