Responding to support tweets from @FirefoxSupport

Once you’re experienced enough on #fxhelp, you can then apply to the next level of contribution in the Social Support program. A contributor on this level can get access to the Conversocial tool and could answer from our official account, @FirefoxSupport. A contributor must complete two weeks of the first level of involvement to be considered for this set of contributions. See Social Support - Contributor roles to learn more about the different roles on Social Support.

Social Support with Conversocial

If you’ve passed the two weeks incubation period on #fxhelp, you can apply to get access on Conversocial through this form. With Conversocial, a contributor would be able to reply from our official account, @FirefoxSupport. But before applying, make sure that you meet the following criteria to get access to the tool.

Criteria to get access to Social Support on Conversocial

• You have at least 2 weeks of experience contributing to Social Support using #fxhelp
• Demonstrate a good sense of support skill and respect to users
• Provide clear instructions and objective responses
• Showing interest in improving your responses and seek feedback from other team members
• Show responsibility for how you speak and how you act on social networks, even if it is your personal account
• You have signed a Non-Disclosure Agreement (NDA)