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When I attempt to install Firefox, my installation window disappears completely.

  • 2 réponses
  • 1 a ce problème
  • 12 vues
  • Dernière réponse par cor-el

zimbifiedZero
zimbifiedZero
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I click run after I have clicked on the installation file I downloaded. I had to choose to run the program with the current user or another. I have no other user on this computer so I went with the current user. After I hit next the window disappears completely and will not re-appear again. I have to go through the whole process again up to that point where I have to select a user, then it disappears again. I had to check and make sure it wasn't because of my Windows 8 and tried it again. I still got the same results.

I click run after I have clicked on the installation file I downloaded. I had to choose to run the program with the current user or another. I have no other user on this computer so I went with the current user. After I hit next the window disappears completely and will not re-appear again. I have to go through the whole process again up to that point where I have to select a user, then it disappears again. I had to check and make sure it wasn't because of my Windows 8 and tried it again. I still got the same results.

Toutes les réponses (2)

christ1
christ1
  • Top 25 Contributor
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... up to that point where I have to select a user'

Can you provide a screenshot? https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try this instead:

You may have to run the Firefox installer as Administrator (right-click: Run as Administrator) to make it possible to install the Mozilla Maintenance service that allows updating in the background.