Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox forced "create new profile" and my browsing history disappeared

  • Aucune réponse
  • 0 a ce problème
more options

I was working in Firefox for windows with several tabs open. After a computer restart, my Firefox browser reopened but none of my (many) tabs would reload. I closed Firefox and attempted to restart it by using the "restore previous tabs" function. Instead of opening, I received a small window pop up with error message about "older versions of Firefox yada yada" with two option: create new profile or Exit. I click exit (which closed the window) and tried restarting Firefox again, but received the same error. This time I selected the create new profile button. Firefox relaunched but, not only did the "restore previous tabs" option disappear, my browser history was completely wiped. Is there any way to recover my tabs/previous session?

Thank you, Justin

I was working in Firefox for windows with several tabs open. After a computer restart, my Firefox browser reopened but none of my (many) tabs would reload. I closed Firefox and attempted to restart it by using the "restore previous tabs" function. Instead of opening, I received a small window pop up with error message about "older versions of Firefox yada yada" with two option: create new profile or Exit. I click exit (which closed the window) and tried restarting Firefox again, but received the same error. This time I selected the create new profile button. Firefox relaunched but, not only did the "restore previous tabs" option disappear, my browser history was completely wiped. Is there any way to recover my tabs/previous session? Thank you, Justin

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.