Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Trouble closing Firefox, not having the problem with my 2 other browsers

  • 1 réponse
  • 10 ont ce problème
  • 4 vues
  • Dernière réponse par TonyE

jhvanleeuwen
jhvanleeuwen
more options

For some time, I have trouble closing Firefox. When I try to close it a message appears: "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." It used to be that opening one of my other browsers, Internet Expl. or Netscape Navigator, would do the trick but not anymore. Now, when this message appears it seems that the only way I can get Firefox to close is by stop and restart my computer. I have called my ISP but they believe the problem is with Firefox since none of my other browsers have this problem. I have also performed system restore and deleted and reloaded Firefox several times but each time, the problem reappears. Thank you for any advice you can give me.

For some time, I have trouble closing Firefox. When I try to close it a message appears: "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." It used to be that opening one of my other browsers, Internet Expl. or Netscape Navigator, would do the trick but not anymore. Now, when this message appears it seems that the only way I can get Firefox to close is by stop and restart my computer. I have called my ISP but they believe the problem is with Firefox since none of my other browsers have this problem. I have also performed system restore and deleted and reloaded Firefox several times but each time, the problem reappears. Thank you for any advice you can give me.

Toutes les réponses (1)

TonyE
TonyE
  • Moderator
more options

The Firefox hangs or is not responding - How to fix article should help with this, in particular the section "Hang at exit".

Not related top your question, but you should reset your user agent string (identifies the version of Firefox). You appear to be using Firefox 3.6.12 but it is identifying itself as Firefox 2.0.0.20. For details of how to do this see How to reset the default user agent on Firefox.