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no sound or occasionally no picture on videos I want to watch from jw.org, also no audio when i wanted to hear the bible today?

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I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappears\ I checked the same page on Safari and it worked fine, but I cannot get Firefox to play the audio files or video? How can I fix please?

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappears\ I checked the same page on Safari and it worked fine, but I cannot get Firefox to play the audio files or video? How can I fix please?

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Does it still happen in Troubleshoot Mode?