Gmail error message "We've detected a problem with your cookie settings." Tried everything...
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i have done everything listed here so many times and nothing is fixing this. Made sure cookies were enabled, cleared cache and cookies, made sure Gmail was approved in security settings, and then as a last ditch effort, I disabled all add-ons for Firefox and still no Gmail... I was so desperate that I even re-installed ff-19 and still cannot get into my email account. What is going on here? Any help or small nudge in the correct direction would be much appreciated!
Réiteach roghnaithe
there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless: https://support.mozilla.org/en-US/questions/950400 https://support.mozilla.org/en-US/questions/944943
Read this answer in context 👍 4All Replies (14)
hello Jessarie, please go through all steps mentioned in Websites say cookies are blocked - Unblock them (in particular step #2 - but be aware this will also remove all google passwords you have stored in the password manager).
hi philipp... thanks for responding so fast!
I did twice and still no Gmail. I even used a file cleaning program to remove all the temporary files on my system... any other ideas?
could you go to firefox > help > troubleshooting information, copy the contents of the page & paste it into a forum reply here - maybe this will provide some more clues...
please also make sure that no external security/privacy software is interfering with the cookie management in firefox.
Application Basics
Name
Firefox
Version
19.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
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true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AutoPagerize
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true
jid0-tKjnEA5X3eBoP5HnqjBYQ4U3AcM@jetpack
Bookmark Favicon Changer
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true
bookmarkfaviconchanger@sonthakit
Brief
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true
brief@mozdev.org
Download Statusbar
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Flagfox
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Ghostery
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firefox@ghostery.com
IE Tab 2 (FF 3.6+)
4.12.22.2
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{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
iReader
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ireader@samabox.com
New Tab URL
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true
{819669ae-9ccd-4fde-acca-4a4428e8e5ed}
Roomy Bookmarks Toolbar
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ALone-live@ya.ru
Tab Counter
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true
tabcounter@morac
Undo Closed Tabs Button
3.7.1
true
undoclosedtabsbutton@supernova00.biz
Webutation
2.0.4
true
{15fe27f3-e5ab-2d59-4c5c-dadc7945bdbd}
AddThis
3.5.9
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{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
DivX Plus Web Player HTML5
Norton Toolbar
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false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
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Vertical Toolbar
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false
verticaltoolbar@xuldev.org
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20130307023931
browser.startup.homepage_override.mstone
19.0.2
dom.ipc.plugins.enabled.npietab2.dll
true
dom.mozApps.used
true
extensions.lastAppVersion
19.0.2
gfx.direct3d.prefer_10_1
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network.cookie.prefsMigrated
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places.database.lastMaintenance
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places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
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privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0116
Direct2D Enabled
true
DirectWrite Enabled
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Driver Date
8-31-2011
Driver Version
8.15.10.2509
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
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AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
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false
Prevent Accessibility
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Library Versions
Expected minimum version
Version in use
NSPR
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4.9.4
NSS
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3.14.1.0 Basic ECC
NSSSMIME
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NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
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...and Norton is set to allow firefox cookies as determined by user
thanks, can you try to replicate this problem when you launch firefox in safe mode once?
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
I am able to open gmail.com and log into my account if Firefox is in Private Browsing mode.
can you specify again if it's working in safe mode (as suggested above) or in a private browsing window (which is a different mode).
in the first case i'd have a further look into your extensions. for example you could add a whitelist-rule for google.com in the ghostery addon...
In "Safe Mode" I can NOT get logged in.
In a "Private Browsing Window" I CAN get logged in.
does it make a difference when you go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there rename the file named permissions.sqlite - it will be regenerated again the next time you launch the browser.
no change after renaming file... still unable to get to log in page
Réiteach Roghnaithe
there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless: https://support.mozilla.org/en-US/questions/950400 https://support.mozilla.org/en-US/questions/944943
I used the same thing used in the first link 950400...
Firefox > Options > Options > Privacy > remove individual cookies > typed google > remove all cookies > typed gmail > remove all cookies
restarted Firefox and now I can log into gmail...
ok great, thanks for reporting back with your findings!