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Firefox crashes

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

rajaorr
rajaorr
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Hello!

I am a long time Firefox user. I love the browser's interface and it's speed however lately I have reason to believe it has been causing recent kernel panics on my mac. Ill be browsing the internet then all of the sudden my computer just randomly restarts. The reason why I think this might be Firefox is because I've been using safari only for the bast month and I've had zero kernel panics thus far. Today I decided to use Firefox again and I had another kernel panic. It's fully updated so I don't know what's wrong.

Thanks,

Raja

Hello! I am a long time Firefox user. I love the browser's interface and it's speed however lately I have reason to believe it has been causing recent kernel panics on my mac. Ill be browsing the internet then all of the sudden my computer just randomly restarts. The reason why I think this might be Firefox is because I've been using safari only for the bast month and I've had zero kernel panics thus far. Today I decided to use Firefox again and I had another kernel panic. It's fully updated so I don't know what's wrong. Thanks, Raja

All Replies (2)

guigs
guigs
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to check for corrupted and duplicate fonts and other font issues:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.