Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

After updating to Quantum ive been getting problems

  • 3 respostas
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

screen_ratio
screen_ratio
more options

After updating to Quantum (FF 57.0.2) ive been getting problems like say on linked in trying to click a link then a tab opening and immediately shutting, this also happens in a lot of other sites too. also another problems in trying to go on outlook but i get a black page with this message on top about new cookies but nothing else.

all these problems have surfaced since ive updated to Quantum is my only recourse to downgrade?

After updating to Quantum (FF 57.0.2) ive been getting problems like say on linked in trying to click a link then a tab opening and immediately shutting, this also happens in a lot of other sites too. also another problems in trying to go on outlook but i get a black page with this message on top about new cookies but nothing else. all these problems have surfaced since ive updated to Quantum is my only recourse to downgrade?

All Replies (3)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

screen_ratio
screen_ratio Question owner
more options

FredMcD said

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes it does work now thats really weird perplexing what could be the problem with the normal mode then can you tell?

screen_ratio modificouno o

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.