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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 4 respostas
  • 1 has this problem
  • 1 view
  • Last reply by Farraday

Farraday
Farraday
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Firefox crashes even after testing in safe mode. Not able to access Firefox at all. I have a Mac OS X 10.8.5 . Here's the Crash ID: bp-abb6f3f9-d2f5-49cb-ac9d-1434b1180313

Firefox crashes even after testing in safe mode. Not able to access Firefox at all. I have a Mac OS X 10.8.5 . Here's the Crash ID: bp-abb6f3f9-d2f5-49cb-ac9d-1434b1180313

Chosen solution

try to uninstall trusteer rapport from your system then.

Ler a resposta no contexto 👍 1

All Replies (4)

philipp
philipp
  • Moderator
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hi, this is probably caused by trusteer rapport on the crashing device: https://trusteer.secure.force.com/PKB/articles/FAQ/browser-crashes?l=en_US&lang=en_US

Farraday
Farraday Question owner
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Hi Philipp, thanks for your reply. Unfortunately I can't access that link through Safari because my operating system needs to be updated. (I've been holding back on updating my system because I've heard some negative feedback on the latest Mac update.) Usually, I access those kinds of links through Firefox, thus my problem!

philipp
philipp
  • Moderator
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Chosen Solution

try to uninstall trusteer rapport from your system then.

Farraday
Farraday Question owner
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Thanks! That solved the problem.