Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems with synaptics touchpad.

more options

Hello,

I am running Firefox Version 59, but has the following problem with Firefox when I use the touchpad, can open Firefox but when I press the first key on my keyboard to enter the web address Firefox will close by itself.

Any help with this problem would be great.

Thank you

Matthew

Hello, I am running Firefox Version 59, but has the following problem with Firefox when I use the touchpad, can open Firefox but when I press the first key on my keyboard to enter the web address Firefox will close by itself. Any help with this problem would be great. Thank you Matthew

Chosen solution

Hi, please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST

If the issue is still there suggest run a Microsoft Trouble Shooter for the issue. In the search bar type Trouble Shooting.

Try : *Repair System Registry and Files

Find the Dos Prompt Right or Powershell Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new ones.

If all fail : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

Hi, please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST

If the issue is still there suggest run a Microsoft Trouble Shooter for the issue. In the search bar type Trouble Shooting.

Try : *Repair System Registry and Files

Find the Dos Prompt Right or Powershell Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new ones.

If all fail : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

Hello,

I have tried Firefox in safe mode and it work fine so I restarted Firefox and it seems to be working fine now, it seems like Firefox was having a funny 5 mins.

Thanks for you help.

Matthew